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Service Experience Associate Jobs in Springfield, VA

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Service Experience Associate information

See Springfield, VA salary details

$9

$19

$33

How much do service experience associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service experience associate in Springfield, VA is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.11 per hour, depending on experience, location, and employer.

What is a service experience associate position?

A service experience associate is a customer service professional responsible for ensuring positive interactions and satisfaction during service encounters. They often handle customer inquiries, resolve issues, and may use tools like CRM software to document interactions, working in environments that emphasize communication skills and problem-solving. The role typically requires strong interpersonal skills and may involve working in retail, hospitality, or service industries.

What jobs qualify as customer service experience?

Customer service experience can come from roles such as retail associates, call center representatives, hospitality staff, receptionists, and technical support agents. These jobs involve direct interaction with customers, problem-solving, and communication skills, which are valuable for many service-related positions.

What job categories do people searching Service Experience Associate jobs in Springfield, VA look for?

The top searched job categories for Service Experience Associate jobs in Springfield, VA are:

Service Experience Associate jobs near you
Infographic showing various Service Experience Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,310 per year, or $19.9 per hour.

Café & Guest Experience Associate

Ourisman Lexus of Rockville

Rockville, MD • On-site

$18 - $18.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Ourisman, Trusted Tradition
Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.
Role Summary
Ourisman Automotive Group is seeking a Café & Guest Experience Associate will be responsible for providing complimentary beverages and snacks to guests, maintaining the café area, and ensuring a welcoming environment. This role may also include rotating responsibilities with the front desk reception team, offering a dynamic and collaborative work environment.
More about the role
  • Greet and serve guests in the café area with coffee, beverages, and snacks.
  • Monitor and maintain inventory of café items (coffee, snacks, beverages).
  • Clean and maintain coffee machines and café area throughout the day.
  • Ensure the guest experience aligns with Ourisman Lexus's luxury brand standards.
  • Potentially rotate with front desk reception to provide coverage and gain cross-functional experience.
  • Assist with additional guest services tasks as needed.

What we look for
  • Previous experience in luxury hospitality or customer service is preferred (minimum 1 year ideal but not required).
  • Strong attention to detail and commitment to maintaining a clean, welcoming space.
  • Friendly, professional demeanor with a passion for delivering outstanding guest experiences.
  • Flexibility to work some evening shifts and every other weekend, depending on team coverage.

Benefits
  • Health, dental, and vision insurance
  • Life insurance options
  • Short-term and Long-term disability insurance
  • 401(k) plan with company match
  • Paid time off and holiday leave
  • Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.

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