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Service Experience Associate Jobs in Springfield, VA

Five Iron Golf

Golf Experience Associate

Washington, DC · On-site

$15/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Strong customer service skills * Upbeat energy and enthusiasm * Positive attitude * Ability to work ...

Industrious

Member Experience Associate

Mclean, VA · On-site

$25.25/hr

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated ... As a Member Experience Associate at Industrious, you will be the heart of the member experience ...

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All JobsService Experience Associate JobsService Experience Associate Jobs in Springfield, VA

Service Experience Associate information

See Springfield, VA salary details

$9

$19

$33

How much do service experience associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service experience associate in Springfield, VA is $19.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.11 per hour, depending on experience, location, and employer.

What is a service experience associate position?

A service experience associate is a customer service professional responsible for ensuring positive interactions and satisfaction during service encounters. They often handle customer inquiries, resolve issues, and may use tools like CRM software to document interactions, working in environments that emphasize communication skills and problem-solving. The role typically requires strong interpersonal skills and may involve working in retail, hospitality, or service industries.

What jobs qualify as customer service experience?

Customer service experience can come from roles such as retail associates, call center representatives, hospitality staff, receptionists, and technical support agents. These jobs involve direct interaction with customers, problem-solving, and communication skills, which are valuable for many service-related positions.

What job categories do people searching Service Experience Associate jobs in Springfield, VA look for?

The top searched job categories for Service Experience Associate jobs in Springfield, VA are:

Service Experience Associate jobs near you
Infographic showing various Service Experience Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,310 per year, or $19.9 per hour.

Member Experience Associate

IDB Global Federal Credit Union

Washington, DC • On-site

$24.13 - $30.16/hr

Full-time

Re-posted 18 days ago

Job description

Objective
The Member Experience Associate contributes significantly to the branch's success by delivering exceptional member experiences, fostering long-lasting relationships, and identifying appropriate solutions for members while managing traditional teller responsibilities. The objective is to effectively execute all service transactions and sales routines to deepen member relationships, identify members' financial needs, and present appropriate Credit Union solutions.
Job Responsibilities
  • Assist members with everyday teller transactions, including deposits, withdrawals, payments, issuance of cashier's checks, replacement debit card orders, and updating tax forms and addresses, accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
  • Assist in the daily processing of mobile deposits, maintenance of weekly ATM settlements, check copies, and statement requests, and documentation uploading to correct files/systems.
  • Ensure the International Debit Card process is followed and all cards are shipped appropriately.
  • Engage members as they enter the branch by welcoming them and making them feel appreciated. This includes managing lobby traffic, sharing digital solutions, and identifying the members' financial needs.
  • Assist members (in-branch) with the new account opening process (Share savings, Share drafts, and Share certificates) while following all compliance processes and procedures.
  • Conduct a relationship-focused review of the member's profile and accounts to recommend appropriate products and services to further enhance the member's financial journey.
  • Process in-branch domestic and international wire transfer requests for members.
  • Take complete ownership of members' issues and disputes, resolving them promptly and effectively to ensure complete member satisfaction with proper resolution.
  • Educate members on self-service capabilities and encourage the use of digital service channels (e.g., the Website, Zelle, Mobile Apps, and ATMs).
  • Become a subject member expert for the branch and remain flexible in position based on the branch coverage needs.
  • Listen carefully to the member and willingly assist with any member questions or issues.
  • Maintain ongoing knowledge and complete understanding of IDB Global Federal Credit Union's product offerings, campaigns, events, procedures, and policies.
  • Foster teamwork in the branch to create a warm, welcoming, and friendly environment for members and employees and ensure a positive overall member experience.

Requirements
Requirements
  • Fluency in Spanish and English (verbal and written) is strongly preferred.
  • High School diploma or equivalent required.
  • Associate or bachelor's degree preferred.
  • Strong attention to detail and time management.
  • Customer service-focused with experience managing complex transactions across multiple systems.
  • Ability to learn products, services, procedures, and systems quickly and accurately.
  • 1-3 years in sales/service in the financial services or comparable industry preferred.
  • Punctual, dependable, and proactive initiative-taking.
  • A general understanding of banking products and services is preferred.
  • Previous teller or cash-handling experience is strongly preferred.
  • Experience with digital engagement and basic sales/referrals.
  • Excellent people skills
  • Basic computer skills and digital tools skills
  • Demonstrates professional demeanor and appearance.

Salary Description
$24.13 - $30.16

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