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Service Excellence Manager Jobs in Washington, DC

Tate

Operational Excellence Manager

Columbia, MD · On-site

$140K/yr

About the Role The Divisional Operational Excellence Manager is responsible for leading initiatives ... service. Work Environment: This is a full-time position with a combination of office work and ...

Excelsior Pay Group

Payroll Manager

Ashburn, VA · On-site

Evaluate workforce management system changes required for clients and implement and test required ... Utilize all internal tools & defined processes to ensure optimal productivity, service excellence ...

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Has incredibly high standards of customer service and operational excellence * Manages the flow of work to optimize same-day completions, customer experience, and logistics expense * Active in ...

Roda

Service Manager

Rockville, MD · On-site

Has incredibly high standards of customer service and operational excellence * Manages the flow of work to optimize same-day completions, customer experience, and logistics expense * Active in ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

GDIT

Service Desk Manager

Washington, DC

$110K - $149K/yr

As a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Washington, DC

Service Excellence Manager information

See Washington, DC salary details

$37.4K

$79.2K

$134.1K

How much do service excellence manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service excellence manager in Washington, DC is $79,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are the most commonly searched types of Service Excellence jobs in Washington, DC?

The most popular types of Service Excellence jobs in Washington, DC are:

What are popular job titles related to Service Excellence Manager jobs in Washington, DC?

For Service Excellence Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Washington, DC look for?

The top searched job categories for Service Excellence Manager jobs in Washington, DC are:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $79,287 per year, or $38.1 per hour.

Operational Excellence Manager

Columbia, MD • On-site

Tate
See more jobs at Tateexternal

$140K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Job Type: Full-time
Duration of role: Permanent
Position: 1
Reporting to: Vice President of Operations
Location: Remote
About Tate
Tate Americas is a key business within Kingspan Data Solutions and is at the forefront of delivering integrated solutions to the rapidly expanding data centre market. We combine engineering expertise, advanced manufacturing and operational excellence to deliver complex, mission-critical projects for some of the world's largest technology companies.
With significant investment and ambitious growth plans, Tate is evolving beyond traditional manufacturing to become a fully integrated solutions provider, offering customers a seamless delivery model from design and manufacturing through installation, commissioning and final handover.
About the Role
The Divisional Operational Excellence Manager is responsible for leading initiatives that improve all aspects of operational performance across the division. The ideal candidate will be well versed in lean, six-sigma, and other process improvement methodologies and use these skills to lead and train the organization to reduce waste, improve efficiencies, and drive quantifiable changes throughout the organization.
What You'll Do
  • Lead and facilitate continuous improvement projects across manufacturing sites to drive process optimization and cost reduction.
  • Analyze current processes, identify, and quantify inefficiencies, and implement improvements using Lean, Six Sigma, and Kaizen methodologies.
  • Develop and implement a Loss Deployment framework and process for the division
  • Identify, prioritize, and recommend projects using loss deployment methodologies.
  • Track the team's performance across all operational excellence pillars and ensure value is being added by the projects selected. Present monthly progress to the Vice President of Operations
  • Partner with cross-functional teams to develop and execute solution strategies to achieve production and cost targets.
  • Develop a framework to manage the division's performance against a "World Class" Operations Management standard. Audit periodically to this framework, identifying, planning and closing gaps to standard.
  • Track KPls to ensure the sustainability of improvements.
  • Provide training and coaching on continuous improvement principles to employees at all levels.
  • Develop a team of problem solvers that fosters a culture of continuous improvement and innovation.
  • Manage and report on project timelines, resources, and expected outcomes to senior leadership.
  • Foster a positive and safe work environment, encouraging teamwork and collaboration.

What You'll Bring
  • Bachelor's degree, preferably in Manufacturing, Engineering, or Business Management; or equivalent related field.
  • 10+ years of experience in continuous improvement, plant management, Industrial Engineering, or related role
  • Lean Six Sigma Green or Black Belt (preferred)
  • Strong analytical, problem-solving, and project management skills.
  • Proven track record of leading successful improvement initiatives with measurable results.
  • Excellent communication, facilitation, and interpersonal skills.
  • Ability to influence and collaborate across various levels of the organization.
  • Ability to drive change within an organization

Additional Expectation
  • Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
  • Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
  • Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
  • Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.

Work Environment:
This is a full-time position with a combination of office work and frequent interaction with manufacturing operations. Travel (up to 50%) will be required to various divisional sites, supplier locations, or customer facilities.
What You'll Get
  • Pay range: $140000 USD to $170000 USD. This role is eligible for a discretionary bonus.
  • Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.
  • World of WellnessPhilosophy: We empower you to take charge of your health and well-being. You'll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a "Health Advocate." We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.
  • Corporate Social Responsibility:Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.
  • Skills Development:Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted - allowing you to be more versatile and develop a broader skill set.
  • Mentorship and development:At Tate, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
  • Culture:We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.
Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon the successful completion of post-offer requirements, including a background check and drug screening, in accordance with company policy and applicable laws.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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