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Service Evaluator Jobs (NOW HIRING)

Centerstone

Clinical Evaluator

Rushville, IN · On-site

$53K - $74K/yr

Meet department-specific collaborative service goals, ensuring adequate direct client care hours and proactive coordination to minimize cancellations. * Maintain accurate client documentation within ...

Centerstone

Clinical Evaluator

Union City, IN · On-site

$53K - $74K/yr

Meet department-specific collaborative service goals, ensuring adequate direct client care hours and proactive coordination to minimize cancellations. * Maintain accurate client documentation within ...

ALTA Language Services, Inc.

DARI TESTING EVALUATOR

$9 - $30/hr

DARI TESTING EVALUATOR ABOUT THE ORGANIZATION ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and ...

Pediatrics Plus Website

ASD Evaluator

Conway, AR · On-site

We are currently seeking an ASD Evaluator to join our team of highly qualified professionals that ... Make written diagnoses and consult with individuals and families on services offered. * Participate ...

Centerstone

Clinical Evaluator

Connersville, IN · On-site

$53K - $74K/yr

Meet department-specific collaborative service goals, ensuring adequate direct client care hours and proactive coordination to minimize cancellations. * Maintain accurate client documentation within ...

ALTA Language Services, Inc.

LAO TESTING EVALUATOR

$9 - $30/hr

LAO TESTING EVALUATOR ABOUT THE ORGANIZATION About the Organization ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words ...

Service Providers

PT Field Evaluator

Manhattan, NY · On-site

$100/hr

... Evaluator to join our growing team. In this role, you will deliver high-quality therapeutic ... Services are provided in patients' homes throughout the five boroughs of New York City and Long ...

Pediatrics Plus Website

ASD Evaluator

Conway, AR · On-site

We are currently seeking an ASD Evaluator to join our team of highly qualified professionals that ... Make written diagnoses and consult with individuals and families on services offered. * Participate ...

ALTA Language Services, Inc.

TAJIK TESTING EVALUATOR

$9 - $30/hr

TAJIK TESTING EVALUATOR ABOUT THE ORGANIZATION ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and ...

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All JobsService Evaluator Jobs

Service Evaluator information

See salary details

$29.5K

$65.5K

$106.5K

How much do service evaluator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Evaluator vs Customer Service Representative?

AspectService EvaluatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in evaluation methodsHigh school diploma or equivalent; customer service skills training
Work EnvironmentRemote or on-site; focus on assessing servicesCall centers, retail, or office settings; direct customer interaction
Employer & Industry UsageMarket research firms, quality assurance companiesRetail, telecommunications, hospitality industries
Common Search & Comparison IntentUnderstanding evaluation roles in service qualityCustomer interaction and support roles

Service Evaluators focus on assessing and analyzing service quality, often working remotely or in specialized environments. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve customer interaction, Service Evaluators primarily evaluate services, whereas Customer Service Reps assist customers directly.

What is a service evaluator?

Service Evaluators, also known as mystery shoppers or secret shoppers, are individuals hired by companies to assess and report on the quality of service provided by employees. They typically visit stores, restaurants, or other businesses anonymously to observe customer service, cleanliness, and adherence to company standards. Their feedback helps businesses identify strengths and areas for improvement to enhance customer satisfaction. Service Evaluators usually complete detailed reports after each assignment and may be compensated per evaluation or receive reimbursements for purchases.

What are some common challenges faced by service evaluators, and how can they be addressed?

Service Evaluators often encounter challenges such as maintaining objectivity during assessments, adapting to varying service environments, and meeting tight reporting deadlines. Successfully navigating these challenges involves thorough preparation, clear communication with team members, and consistently following established evaluation guidelines. Building strong observation and note-taking skills also helps ensure accurate and actionable feedback, contributing to overall service improvement.

What are the key skills and qualifications needed to thrive as a service evaluator, and why are they important?

To thrive as a Service Evaluator, you need strong observational abilities, attention to detail, and basic report-writing skills, often supported by a high school diploma or equivalent. Familiarity with digital survey tools, mobile apps, and online feedback systems is typically required. Excellent communication, objectivity, and time management are standout soft skills for this position. These competencies ensure accurate, unbiased evaluations that help businesses improve customer service and operational standards.

How do you become a service evaluator?

To become a service evaluator, candidates typically need a high school diploma or equivalent, strong communication skills, and attention to detail. Some roles may require experience in customer service, data collection, or analysis, and familiarity with evaluation tools or surveys is beneficial.
More about Service Evaluator jobs

What states have the most Service Evaluator jobs?

States with the most job openings for Service Evaluator jobs include:

What job categories do people searching Service Evaluator jobs look for?

The top searched job categories for Service Evaluator jobs are:

Service Evaluator jobs near you
Infographic showing various Service Evaluator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

Clinical Evaluator

Centerstone

Rushville, IN • On-site

$53K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Centerstone rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

40th of 240 rated social care providers

Job description

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!


JOB DESCRIPTION:

The Evaluator conducts comprehensive initial assessments and evaluations for individuals of all ages seeking services. This includes establishing treatment plans, provisional diagnoses, and making referral recommendations within our programs. Additionally, they may engage in safety planning and provide brief therapy sessions as needed. Pending approval, the position may involve providing clinical supervision to trainees. Job duties may vary based on the team member's department.
Essential Job Functions:

  • Conduct screenings and assessments for individuals interested in services to determine appropriateness and eligibility.

  • Adhere to operational guidelines and professional code of ethics.

  • Meet department-specific collaborative service goals, ensuring adequate direct client care hours and proactive coordination to minimize cancellations.

  • Maintain accurate client documentation within expected timeframes.

  • Document activities for data collection purposes.

  • Stay informed about programs, including admission criteria and referral processes.

  • Provide or coordinate comprehensive follow-up plans for assessed clients.

  • Participate in or coordinate emergency services for crisis intervention.

  • Stay knowledgeable about community resources beyond services provided.

  • Engage in peer review staffing, departmental meetings, and staff development activities.

  • Ensure compliance with Quality Assurance/Compliance/Revenue Cycle procedures.

  • Deliver educational material in public forums to promote mental health awareness and community response.

  • Cooperate with management needs, including data collection, program evaluation, and grant applications.

  • Comply with Quality Assurance procedures and clinical records regulations.

  • Complete all required trainings and evaluations.

  • Report critical incidents and staff responses to supervising leadership.

  • Fulfill additional assignments or special functions as assigned by department leadership.

  • Other duties as assigned.


Knowledge, Skills, and Abilities:

  • Proficient in reading, writing, and communicating effectively with diverse clients.

  • Ability to perform basic mathematical operations.

  • Capable of applying logic to carryout instructions and solve problems.


Experience and Education Qualifications:
Minimum of Master's degree in Social Work, Psychology, Counseling, or related field required.
State licensure required for the location and practice.
Supervisory Requirements:
None
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Time Type:

Full time

Pay Range:

$53,250.00--$74,600.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

  • Medical, dental, and vision health coverage

  • Flexible Spending and Health Savings Accounts

  • 403b retirement plan with company match

  • Paid time off and ten paid holidays

  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

  • Employee Resource Groups

  • Continuing education opportunities

  • Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

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