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Service Evaluator Jobs (NOW HIRING)

$60 - $80/hr

The Network Evaluator strengthens Single Source Continuum Contractor (SSCC) subcontractor support services by monitoring the health and capacity of the provider network, identifying service gaps and ...

Quality Evaluator

Novi, MI ยท On-site

$60 - $80/hr

Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more Interested in learning more about this role? Please see below for a summary of job ...

Education Evaluator

Manhattan, NY ยท On-site

$150/hr

... services for families -Strong interpersonal skills -Strong organizational skills Start date: Immediately Salary: $150 per evaluation , possible for 1099 employee/consultant If interested please apply ...

Crisis Evaluator

Saratoga Springs, NY ยท On-site

$31.84 - $45.04/hr

In this role, you'll be a vital part of our support/administrative team, ensuring excellent service, collaboration, and patient outcomes in a fast-paced healthcare environment. As a Crisis Evaluator ...

$7.2K/mo

Graduation Evaluator Apply now Job no: 554477 Work type: Staff Location: East Bay Categories: Unit ... Classification Student Services Professional II About Cal State East Bay Cal State East Bay ...

Evaluator Location: Indianapolis, IN Department ... Behavioral Health Services Employment Type: Full-Time Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M ...

Quality Evaluator

Logan, UT ยท On-site

$16 - $18/hr

Overview Job Summary The Quality Evaluator reviews customer service calls and field service documentation to measure performance against established quality standards. This role completes accurate ...

Education Evaluator

Manhattan, NY ยท On-site

$100 - $150/hr

... services for families -Strong interpersonal skills -Strong organizational skills Start date: Immediately Salary: $150 per evaluation , possible for 1099 employee/consultant If interested please apply ...

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Service Evaluator information

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$29.5K

$65.5K

$106.5K

How much do service evaluator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service evaluator in the United States is $65,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $79,500.00 per year, depending on experience, location, and employer.

What is a service evaluator?

Service Evaluators, also known as mystery shoppers or secret shoppers, are individuals hired by companies to assess and report on the quality of service provided by employees. They typically visit stores, restaurants, or other businesses anonymously to observe customer service, cleanliness, and adherence to company standards. Their feedback helps businesses identify strengths and areas for improvement to enhance customer satisfaction. Service Evaluators usually complete detailed reports after each assignment and may be compensated per evaluation or receive reimbursements for purchases.

What are the key skills and qualifications needed to thrive as a service evaluator, and why are they important?

To thrive as a Service Evaluator, you need strong observational abilities, attention to detail, and basic report-writing skills, often supported by a high school diploma or equivalent. Familiarity with digital survey tools, mobile apps, and online feedback systems is typically required. Excellent communication, objectivity, and time management are standout soft skills for this position. These competencies ensure accurate, unbiased evaluations that help businesses improve customer service and operational standards.

What are some common challenges faced by service evaluators, and how can they be addressed?

Service Evaluators often encounter challenges such as maintaining objectivity during assessments, adapting to varying service environments, and meeting tight reporting deadlines. Successfully navigating these challenges involves thorough preparation, clear communication with team members, and consistently following established evaluation guidelines. Building strong observation and note-taking skills also helps ensure accurate and actionable feedback, contributing to overall service improvement.

What is the difference between Service Evaluator vs Customer Service Representative?

AspectService EvaluatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in evaluation methodsHigh school diploma or equivalent; customer service skills training
Work EnvironmentRemote or on-site; focus on assessing servicesCall centers, retail, or office settings; direct customer interaction
Employer & Industry UsageMarket research firms, quality assurance companiesRetail, telecommunications, hospitality industries
Common Search & Comparison IntentUnderstanding evaluation roles in service qualityCustomer interaction and support roles

Service Evaluators focus on assessing and analyzing service quality, often working remotely or in specialized environments. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve customer interaction, Service Evaluators primarily evaluate services, whereas Customer Service Reps assist customers directly.

Do service evaluators work from home?

Service evaluators often work remotely, especially if their role involves reviewing service quality, customer interactions, or conducting surveys online. However, some positions may require on-site visits or in-person assessments depending on the employer and specific responsibilities.
More about Service Evaluator jobs

What states have the most Service Evaluator jobs?

States with the most job openings for Service Evaluator jobs include:

What are popular job titles related to Service Evaluator jobs?

For Service Evaluator jobs, the most frequently searched job titles are:

Infographic showing various Service Evaluator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $65,471 per year, or $31.5 per hour.

DUI Evaluator (Part Time) - Bachelor's Degree Required

Melbourne, FL โ€ข On-site

United Safety Council Inc
51 - 200 employees

$18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday


Job description

Title of Position: DUI Evaluator

Position Type: Part-time, Non-Exempt

Hours: 20-25 per week

Pay Rate: $18.00 per hour

Location: Melbourne, FL  

Who are we?

Founded by concerned citizens in 1953, the Florida Safety Council, a non-profit 501(c)(3) organization, was established to make the roads safer. We are the HSMV licensed DUI Program that serves Brevard, Orange, Osceola, and Seminole Counties. Our mission is to reduce preventable injuries and save lives through highly effective safety and health training, professional testing and monitoring. We promote safety in every phase of life: in the home, on the road, in schools, businesses, industrial facilities and government.

Why join us?

Our full-time employees enjoy generous PTO, 10 paid holidays, group health, dental, and vision insurance, 2x annual salary life insurance benefit, dependent life insurance benefit, and 401 (k) participation after one year.

All employees enjoy a family-type relaxed atmosphere, work/life balance, birthday recognition, anniversary recognition (5, 10, 15, etc.), and our mission makes the work rewarding!


Summary of essential job functions:

  • Conduct psychosocial evaluations of students enrolled in the DUI Counterattack Programs to determine the existence of an alcohol and/or substance abuse problem. 
  • Score and evaluate all psychometric instruments.  Consult the Evaluator's Guide for Critical Factors to make appropriate assessments.
  • Conduct a psychosocial interview with each student using required forms.
  • Provide an explanation of the evaluation and make recommendations to the student.
  • If required, assist the student in selecting an appropriate treatment facility.
  • Attend weekly or monthly face-to-face Clinical Supervision sessions with a DHSMV certified Clinical Supervisor.
  • Attend required monthly Group Clinical Staffing with the Clinical Supervisor.
  • Validate client folders by reviewing correspondence from treatment providers, the courts, and DHSMV.
  • Write appropriate response letters to treatment providers, the courts, DHSMV.
  • Provide at least one case for review during monthly staffing.
  • Ensure all forms and correspondences are reviewed for legibility.
  • Ensure that the most current approved forms are being utilized.
  • Assist in case management and correspondence for clients on case status.
  • Provide written detailed information covering each evaluation in the student file folder.
  • Attend DHSMV approved and required advanced training to maintain certification.
  • Complete all in-service training as required to maintain certification.
  • Ensure that the DUI Program File room doors are locked when departing at the end of shift.
  • Conduct phone appointments as requested.
  • Read work emails each workday, and review tracking notes prior to each appointment.
  • If also DHSMV certified and trained as a Special Supervision Services Evaluator, the same pay rate and annual training requirements apply. SSS Program clients have 5-year, 10-year, and lifetime revocations of their driving privileges.
    • Conduct an update appointment with Supervision clients in accordance with administrative rules, using DHSMV forms and reviewing records received since last appointment.
    • Conduct an initial appointment with Supervision applicants in accordance with administrative rules, and present the applicant's file to the Clinical Staffing.
    • Clearly document and prepare SSS annual reviews such that Clinical Supervisors may make critical decisions by reviewing your document.

 

Education and Experience:

  • Bachelor’s degree in human services, nursing, or doctorate in medicine (M.D.). 
  • Be able to document 4,000 hours of experience in mental health/rehabilitative direct client services, or medical care specific to substance abuse. Master's degree may be substituted for 2,000 hours of experience.  
  • A Certified Addiction Professional (CAP) status, a Certified Criminal Justice Addiction Professional (CCJAP), or 14,000 hours of experience in human services may be substituted for a degree that is not in human services but will not preclude the requirement for a minimum of a bachelor’s degree.
  • Each beginning Evaluator must attend the Department of Highway Safety & Motor Vehicles (DHSMV) provided pre-service training.  After standard certification, DUI Evaluators shall complete a minimum of twenty-four hours advanced training during the 2-year DHSMV certification period. 
  • Windows-based computer typing experience.

Physical Requirements:

  • Requires sitting, standing, bending and reaching.
  • May require lifting up to 25 pounds.
  • Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone and other office equipment. 
  • Requires normal range of hearing and vision.
  • Interaction primarily with clients and co-workers.


Florida Safety Council is a(n):

  • Drug-free workplace with smoke-free campuses
  • Equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, national origin, marital status, protected veteran status or any other characteristic protected by law
  • E-Verify Employer