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Service Employee Jobs in Georgia (NOW HIRING)

Alera Group

Employee Benefits Account Manager

Buford, GA · Hybrid

$70K - $90K/yr

Support daytoday servicing needs for the employee benefits book of business * Handle renewals in ... partnership with Producers, including remarketing and renewal preparation * Present renewal pricing ...

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What is the difference between Service Employee vs Customer Service Representative?

AspectService EmployeeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; often some customer service training
Work EnvironmentRetail stores, restaurants, hospitality venuesCall centers, retail, online support
Employer & Industry UsageRetail, hospitality, service industriesCustomer support, sales, service sectors

Service Employees and Customer Service Representatives both work in customer-facing roles within service industries. While Service Employees often work directly in retail or hospitality settings, Customer Service Representatives typically operate in call centers or online support environments. Both roles require strong communication skills and a focus on customer satisfaction, but their work settings and specific responsibilities may differ.

What cities in Georgia are hiring for Service Employee jobs? Cities in Georgia with the most Service Employee job openings:
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Infographic showing various Service Employee job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Employee Benefits Account Manager

Alera Group

Buford, GA • Hybrid

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Alera Group rating

8.0

Company rating: 8.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

163rd of 303 rated insurance

Job description

OVERVIEW
Account Manager – Employee Benefits

Hybrid 

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way


RESPONSIBILITIES
What You’ll Do / Your ImpactClient Partnership & Service Excellence
  • Serve and grow an assigned book of employee benefits clients through exceptional service
  • Educate clients on benefit coverages, plan details, and program features
  • Maintain positive, professional relationships with clients and internal team members
  • Provide outstanding support for claims, billing questions, and enrollment issues
  • Complete account reviews as assigned or requested
Operational & Compliance Excellence
  • Support daytoday servicing needs for the employee benefits book of business
  • Handle renewals in partnership with Producers, including remarketing and renewal preparation
  • Present renewal pricing and terms when appropriate
  • Ensure accurate documentation and follow established workflows and procedures
  • Utilize systems and tools to manage accounts efficiently and accurately
Growth & Retention
  • Identify and generate additional revenue opportunities within the existing book of business
  • Support account rounding, increased coverage, added policy features, and crossselling
  • Assist Producers with new business and growth initiatives
  • Contribute to a positive, highperformance team environment aligned with company values

QUALIFICATIONS
What You BringRequired
  • Active Employee Benefits (Life & Health) insurance license
  • 5+ years of experience working in employee benefits at an agency, preferably with key accounts
  • Proficiency in Microsoft Office and Employee Navigator
  • Strong organizational skills with excellent attention to detail
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fastpaced environment
Preferred
  • Experience managing and retaining a sizable book of employee benefits business
  • Experience supporting renewal presentations and account strategy discussions
Core Competencies
  • Efficient, enthusiastic, and persistent work style
  • Strong listening and communication skills
  • Detailoriented planning and followthrough
  • High standards for individual and team performance
  • Quick learner who brings new ideas and fresh perspectives
  • Flexible and adaptable in a highgrowth environment

ADDITIONAL INFORMATION

Compensation:
Salary range: $70,000 – $90,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

  • Active State Life & Health License. 

  • Ability to obtain required licensure within 12 months of hire

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-WZ1

#LI-Hybrid


Location Type
Hybrid - 2 or less days in officeQualifications:
What You BringRequired
  • Active Employee Benefits (Life & Health) insurance license
  • 5+ years of experience working in employee benefits at an agency, preferably with key accounts
  • Proficiency in Microsoft Office and Employee Navigator
  • Strong organizational skills with excellent attention to detail
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities in a fastpaced environment
Preferred
  • Experience managing and retaining a sizable book of employee benefits business
  • Experience supporting renewal presentations and account strategy discussions
Core Competencies
  • Efficient, enthusiastic, and persistent work style
  • Strong listening and communication skills
  • Detailoriented planning and followthrough
  • High standards for individual and team performance
  • Quick learner who brings new ideas and fresh perspectives
  • Flexible and adaptable in a highgrowth environment
Education:UNAVAILABLEEmployment Type: FULL_TIME

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