Service Director Jobs in Ripley, TN (NOW HIRING)

Lifeline Blood Services is seeking an experienced and strategic Director of Operations to join our executive leadership team. This position is responsible for directing and coordinating the organization's administrative functions, including Human Resources, Information Technology, Finance, Purchasing, Fleet and Facilities Management, and Administrative Services.

The Director of Operations will work closely with the Chief Executive Officer and department leaders to ensure operational excellence, regulatory compliance, fiscal responsibility, and exceptional service throughout the organization.

• Full-Time
• Monday-Friday | 9:00 a.m. - 5:00 p.m.
• On-call as needed
• Up to 25% travel

• Provide strategic leadership for Administrative Services and oversee daily business operations.
• Directs IT Coordinator, Administrative Services Associate, Receptionist, HR Manager, Facilities/Fleet Manager, and Warehouse Associate
• Develop and implement operational strategies that improve efficiency and reduce overhead costs.
• Collaborate with executive leadership to establish organizational goals and financial plans.
• Monitor organizational performance through key performance indicators (KPIs) and operational metrics.
• Evaluate business processes and implement continuous improvement initiatives.
• Manage relationships with vendors, contractors, and external business partners.
• Attend executive leadership meetings and contribute to organizational planning.

• Oversee purchasing, contracts, accounts payable/receivable, and credit card reconciliation.
• Manage insurance programs, including workers' compensation, property, vehicle, liability, cyber, and employment practices coverage.
• Negotiate and administer vendor and customer contracts.
• Ensure effective purchasing and inventory controls.

• Provide leadership and support to the Human Resources department.
• Partner with department directors on job descriptions and performance evaluations.
• Promote positive employee relations and organizational culture.
• Ensure compliance with applicable federal, state, and employment regulations.
• Oversee relationships with Human Resources vendors and the organization's Professional Employer Organization (PEO).

• Provide oversight of technology systems, telecommunications, software applications, and IT vendors.
• Ensure the security, reliability, and effectiveness of organizational technology.
• Support technology initiatives that improve operational performance.

• Oversee maintenance and operations of company facilities and fleet.
• Monitor facility maintenance, repairs, inventory, and cleanliness.
• Ensure company assets are maintained in a safe and efficient manner.

• Bachelor's Degree required
• Master's Degree preferred

• Minimum of five (5) years of progressive operations management experience.
• Experience leading multiple departments and managing organizational operations.
• Experience with budgeting, financial planning, vendor management, and contract administration is strongly preferred.

The ideal candidate will demonstrate:

• Exceptional leadership and organizational skills
• Strong financial and business acumen
• Excellent communication and interpersonal skills
• Ability to analyze data and make strategic decisions
• Experience leading teams in a fast-paced environment
• Ability to manage multiple priorities while maintaining attention to detail
• Knowledge of federal and state employment regulations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Commitment to excellent customer service and teamwork

• Demonstrated knowledge of financial management principles through education, training, or progressively responsible work experience.
• Experience managing organizational budgets, financial reporting, and fiscal operations.

This position is primarily performed in an indoor office environment. The noise level in the work environment is typically low to moderate.

The employee is regularly required to:

• Sit, stand, and walk for extended periods.
• Use hands and fingers to operate standard office equipment.
• Communicate effectively in person, by telephone, and electronically.
• Occasionally bend, reach, and stoop.
• Lift and carry up to 10 pounds.

At Lifeline Blood Services, our mission is to save lives by providing a safe and reliable blood supply to the communities we serve. Every member of our team plays a vital role in supporting that mission. We are seeking a collaborative, forward-thinking leader who is passionate about operational excellence and making a meaningful impact.

If you're ready to lead, innovate, and help strengthen an organization dedicated to saving lives, we'd love to hear from you.

Apply today!