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Service Director Jobs in Reading, MA (NOW HIRING)

Colliers

Valuation Services Director

Boston, MA · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

HallKeen Management

Cook

Wakefield, MA · On-site

$14.75 - $19.75/hr

... service director to keep residents satisfied with food and dining programs. • Ensure that all food is received, stored, and prepared according to company standards. • Maintain kitchen and food ...

Colliers

Valuation Services Director

Boston, MA · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Boston, MA · On-site

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

HallKeen Management

Cook

Watertown, MA · On-site

$15.25 - $20.50/hr

... service director to keep residents satisfied with food and dining programs. • Ensure that all food is received, stored, and prepared according to company standards. • Maintain kitchen and food ...

Prospect House Assisted Living and Memory Care

Cook

Revere, MA · On-site

$14.50 - $19.25/hr

Food Service Director Status : Non-exempt Job Summary : Responsible for the preparation and cooking of food in the community. Ensure that all meals are prepared and presented according to HallKeen ...

HallKeen Assisted Living Communities

Cook

Revere, MA · On-site

$14.50 - $19.25/hr

Food Service Director Status : Non-exempt Job Summary : Responsible for the preparation and cooking of food in the community. Ensure that all meals are prepared and presented according to HallKeen ...

Prospect House

Cook

Revere, MA · On-site

$14.50 - $19.25/hr

Food Service Director Status : Non-exempt Job Summary : Responsible for the preparation and cooking of food in the community. Ensure that all meals are prepared and presented according to HallKeen ...

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Service Director information

See Reading, MA salary details

$32.2K

$108.3K

$184.1K

How much do service director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service director in Reading, MA is $108,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $126,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Reading, MA?

The most popular types of Service jobs in Reading, MA are:

What job categories do people searching Service Director jobs in Reading, MA look for?

The top searched job categories for Service Director jobs in Reading, MA are:

What cities near Reading, MA are hiring for Service Director jobs?

Cities near Reading, MA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $108,340 per year, or $52.1 per hour.

Director Of Memory Care

Atria Senior Living

Malden, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Manage and supervise clinical and non-clinical Life Guidance staff, including scheduling, delegating assignments, providing performance reviews, recruiting, hiring, and providing corrective action.

  • Organize and execute daily programs for the Life Guidance neighborhood, ensuring implementation 24/7, and collaborate with the Support Center for community-specific programming.

  • Build relationships with residents and their families, support resident care, and serve as the dementia care expert within the community.

Holiday by Atria rating

5.6

Company rating: 5.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Overview

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

  • Paid holidays and PTO
  • Community employees may receive annual anniversary rewards dependent on classification.
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Schedule:  Tuesday - Saturday


Responsibilities

The Life Guidance Director ensures that the Company's philosophy is implemented and practiced within the Life Guidance neighborhood of the community.

  • Maintain a positive and energetic environment for residents with dementia.
  • Manage and supervise clinical and non-clinical Life Guidance (LG) staff, including the LGRSA and LGPS. Properly schedule and delegate assignments, provide direction, complete performance reviews (including input on pay adjustments), recruit, hire, and provide corrective action consistent with company policy, as well as provide support, direction, feedback, and training for such staff. Properly schedule clinical and non-clinical staff for their proper shifts.
  • Execute and organize the daily programs for the Life Guidance neighborhood, including all required programs in the daily calendar of events, and ensure it is being implemented twenty-four (24) hours a day and seven (7) days a week. Work with the Support Center to provide community-specific programming options.
  • Ensure each Life Guidance staff member has completed New Hire Orientation within the required time frame.
  • Lead, direct, assist staff, and encourage learning by modeling the proper approaches and communication techniques.
  • Conduct the monthly dementia in-service for all staff and maintain the necessary records to reflect the completion of training.
  • Build relationships with new residents by effectively utilizing the proper new resident onboarding tools and assessments.
  • Manage and maintain the budget for the Life Guidance Program using the virtual checkbook.
  • Maintain a supportive relationship with resident's families and caregivers.
  • Serve as the dementia care expert for the community, supporting the Community Sales Director (CSD) by promoting referrals, giving tours, encouraging online reviews, and participating in outreach events.
  • Collaborate with Engage Life on community-wide programming.
  • For clinical-related matters, partner with the Resident Service Director in maintaining active community and professional ties with clinical and non-clinical contacts, as well as acting as a contact for issues related to resident care within the community.
  • Partner with Culinary Services to ensure all table settings are properly set, procedures are followed, and daily snacks are distributed in a timely manner.
  • Partner with the Resident Services Director in developing a schedule that can provide coverage throughout the community.
  • Deliver and attend required trainings, such as virtual learning sessions, and monthly Director meetings.
  • Drive personal and/or Company vehicle from community to social and other various destinations.
  • Support directly with residents’ Activities of Daily Living (ADLs) as needed.
  • Collaborate with community leaders on the Resident Needs Review (RNR), being the staff representative for Life Guidance residents.
  • Responsible for interviewing, hiring, training, developing, and evaluating all non-clinical staff.
  • May perform other duties as needed and/or assigned.

Qualifications

  • Associate or Bachelor's Degree in Social Services, Behavioral Health, Therapeutic Recreation, Nursing, or related field required.
  • Two (2) to four (4) years of experience caring for people with dementia and developing and facilitating activity programs, preferably as a manager with a specialized dementia program.
  • Knowledgeable about the disease process, the changes associated with dementia illnesses, how they affect the individual's ability to function, and the adaptive strategies that help maintain a resident's abilities.
  • Experience facilitating family and caregiver support programs.
  • Experience performing budget analysis, review, and control.
  • Past experience supervising staff.
  • Strong verbal and written communication skills.
  • Good computer skills, including virtual communication such as Microsoft Teams, to participate in various meetings and trainings.
  • Must possess a valid driver's license.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must satisfactorily meet and be in compliance with Company motor vehicle policy standards.

What Holiday by Atria employees say

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Benefits

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