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Service Director Jobs in Reading, MA (NOW HIRING)

Car Guys Inc.

Dealership Service Manager

Windham, NH

$100K - $150K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Must have a customer focused mindset Automotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service ...

Chick-fil-A

Director of Service

Roxbury, MA

$60K - $72K/yr

  • Retirement

  • PTO

... direct talent to appropriated areas of the business best suited to talented individuals. - Continuous coaching and development of supporting supervisors cast through 1-on-1 meetings to assess ...

Chick-fil-A

Director of Service

Boston, MA · On-site

$60K - $72K/yr

  • Retirement

  • PTO

... direct talent to appropriated areas of the business best suited to talented individuals. - Continuous coaching and development of supporting supervisors cast through 1-on-1 meetings to assess ...

Aramark

Food Service Director - Milton Academy

Milton, MA

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Aramark Food Service Director at Milton Academy is a management position responsible for developing and executing dining solutions to meet student and staff needs and tastes. Oversees and manages ...

Jj

Director, Service & Repair Quality

Danvers, MA · On-site +1

  • Retirement

  • PTO

The Service & Repair Leader (Director) has the responsibility for driving continuous quality improvements, maintaining Service & Repair compliance, providing global multi site support, and presenting ...

Aramark

Food Service Director - Milton Academy

Milton, MA · On-site

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Aramark Food Service Director at Milton Academy is a management position responsible for developing and executing dining solutions to meet student and staff needs and tastes. Oversees and manages ...

Aramark

Food Service Director - Milton Academy

Milton, MA · On-site

$85K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Aramark Food Service Director at Milton Academy is a management position responsible for developing and executing dining solutions to meet student and staff needs and tastes. Oversees and manages ...

Care Village at Parkway

Director of Social Services

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Social Service Director (SSD) is responsible for meeting the psychosocial needs of our residents. SSD tasks include: · Completing Social Service assessments i.e., MDS, psychosocial and trauma ...

RegalCare at Sudbury

Social Services Director

Sudbury, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Social Service Director answers to the Administrator and his/her responsibility will be to provide for the physical, psychological, and social needs of the residents and all other duties assigned.

TransMedics

Director of CMDB & Service Architecture

Andover, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION SUMMARY The Director of Configuration Management Database (CMDB) & Service Architecture is responsible for establishing and governing the enterprise CMDB and service architecture framework ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Reading, MA

Service Director information

See Reading, MA salary details

$32.2K

$108.3K

$184.1K

How much do service director jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service director in Reading, MA is $108,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,800.00 and $126,600.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs

What are the most commonly searched types of Service jobs in Reading, MA?

The most popular types of Service jobs in Reading, MA are:

What job categories do people searching Service Director jobs in Reading, MA look for?

The top searched job categories for Service Director jobs in Reading, MA are:

What cities near Reading, MA are hiring for Service Director jobs?

Cities near Reading, MA with the most Service Director job openings:

Service Director jobs near you

Dealership Service Manager

Car Guys Inc.

Windham, NH

$100K - $150K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Job description

CarGuys Inc. -America’s #1 Automotive Recruiter

If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.

Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO’s .

Currently we have a dealership in your area looking to hire a Service Manager.

If you are a top performer, excel at being a Fixed Ops Manager then we have a state-of-the-art dealership looking for you.

We have dealerships hiring right now who may offer you:

  • Salary plus performance-based commissions

  • Opportunity for Bonus Pay

  • Top shelf benefits including health, dental, retirement plans and more

  • Factory training and reimbursement for state and local certifications

  • Established customer base with a shop packed with hours available

  • Flexible PTO time

  • Employee Discounts including parts

  • Growth and advancement opportunities

  • Long term job security

Job Requirements:

  • You must have a solid track record as a Service Manager.

  • You must have a desire to be the best at what you do.

  • Must have a keen knowledge and understanding of the how the Service and parts departments operates and profits

  • Must have a customer focused mindset

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*You are applying through Car Guy’s Inc, America’s and Canada’s #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.