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Service Director Jobs in Provo, UT (NOW HIRING)

American Cruise Lines

Cruise Director

Sandy, UT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... These values shape our culture, our service, and our people, guiding us as we work together to ...

Park Animal Hospital

Medical Director

Provo, UT · On-site

Medical Director - Signing Bonus Park Animal Hospital is located in beautiful Provo, Utah. Our ... Our compassionate staff focuses on exceptional patient care, friendly customer service, and ...

Dallas IVF

Laboratory Director

Pleasant Grove, UT · On-site

$185K - $275K/yr

The Laboratory Director is responsible for the overall management, quality, and performance of the ... service expansion. * Lead, mentor, and support laboratory managers to promote operational ...

IVY FERTILITY

Laboratory Director

Pleasant Grove, UT · On-site

$95K - $124K/yr

The Laboratory Director is responsible for the overall management, quality, and performance of the ... service expansion. * Lead, mentor, and support laboratory managers to promote operational ...

OPPO

Executive Director

Midvale, UT · On-site

$70 - $85/hr

Executive Director FullTime Midvale, UT, US 27 days ago Requisition ID: 1315 Salary Range: $70,000 ... Contract experience working with Workforce Services regarding Vocational Rehabilitation.

Ivy Fertility

Laboratory Director

Pleasant Grove, UT · On-site

$185 - $275/hr

The Laboratory Director is responsible for the overall management, quality, and performance of the ... service expansion. * Lead, mentor, and support laboratory managers to promote operational ...

Pattern Inc.

Art Director

Lehi, UT · On-site

$90 - $130/hr

... service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces--including Amazon, Walmart.com ...

OPPO LLC

Executive Director

Midvale, UT · On-site

$70K - $85K/yr

The Executive Director ensures the leadership team is supported in executing the organization ... Contract experience working with Workforce Services regarding Vocational Rehabilitation.

Pattern

Art Director

Lehi, UT · Hybrid

$113K - $119K/yr

... service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com ...

Pattern

Art Director

Lehi, UT · Hybrid

$113K - $119K/yr

... service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces--including Amazon, Walmart.com ...

Pattern

Art Director

Lehi, UT · On-site

$113K - $119K/yr

... service. Hundreds of global brands depend on Pattern's ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces-including Amazon, Walmart.com ...

Nrg Bluewater Wind

Director, Media

Lehi, UT · On-site

$90 - $120/hr

About the role Welcome to the intersection of energy and home services. At NRG, we're driven by our ... Our ideal candidate is an experienced director and cinematographer with an award‑winning ...

NRG

Director, Media

Lehi, UT

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to ... We're seeking a dynamic, strategic, and experienced Director of Media to lead a high-performing ...

NRG

Director, Media

Lehi, UT

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to ... We're seeking a dynamic, strategic, and experienced Director of Media to lead a high-performing ...

NRG

Director, Media

Lehi, UT · On-site

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to ... We're seeking a dynamic, strategic, and experienced Director of Media to lead a high-performing ...

Gecko Hospitality

Spa Director

Midway, UT · On-site

$90K/yr

DIRECTOR OF SPA & WELLNESS Salary: $90K Elite Mountain Resort |Park City Region Utah | Full-Time ... Curate an artistic, trend-setting menu of alpine-inspired services and create high-impact retail ...

CRH

Procurement Director

Draper, UT · On-site

Procurement Director AMAT Draper, Utah, United States | Boise, Idaho, United States | Ogden, Utah ... Standing up a procurement shared service center experience preferred. * Detailed knowledge of the ...

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All JobsService JobsService Director JobsService Director Jobs in Provo, UT

Service Director information

See Provo, UT salary details

$28.9K

$97.1K

$165.1K

How much do service director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service director in Provo, UT is $97,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $113,500.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Provo, UT?

The most popular types of Service jobs in Provo, UT are:

What job categories do people searching Service Director jobs in Provo, UT look for?

The top searched job categories for Service Director jobs in Provo, UT are:

What cities near Provo, UT are hiring for Service Director jobs?

Cities near Provo, UT with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $97,125 per year, or $46.7 per hour.

Cruise Director

American Cruise Lines

Sandy, UT • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Key responsibilities

  • Schedule and execute engaging entertainment, enrichment, and activity programs for guests.

  • Communicate with guests through daily programs, announcements, and social interactions, and socialize with guests throughout the cruise.

  • Oversee the preparation and management of activities, events, and presentations on board, including coordinating with entertainers and staff.

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.

Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.

Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.

Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.

Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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