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Service Director Jobs in Sandy, UT (NOW HIRING)

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Client Services Director

Sandy, UT

The Client Service Director(Manager) oversees the day-to-day functions of department(s) and/or location(s). This is a highly visible leadership position that manages operational sales support and ...

Avista Senior Living

Dining Services Director

Orem, UT · On-site

$50K - $60K/yr

The Head Chef is responsible for training, scheduling, directing and managing food and dining to ensure residents receive the highest quality of customer service, efficiency and professionalism ...

Socket.dev

Environmental Services Director

Sandy, UT · On-site

$90 - $130/hr

The Environmental Services Director at Cedarwood at Sandy oversees maintenance, housekeeping services, departmental budget, and operational/safety standards. What will I do every day? * Proactively ...

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Service Director information

See Sandy, UT salary details

$29K

$97.6K

$165.8K

How much do service director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service director in Sandy, UT is $97,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $114,000.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
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Service Director jobs near you
Infographic showing various Service Director job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $97,566 per year, or $46.9 per hour.

CCO In Training (CCIT), Director of Clinical Services

Cornerstone Service Center

Salt Lake City, UT

Full-time

Posted 5 days ago

Job description

This opportunity will be on-site in Utah, Idaho, Montana, Wyoming, Oregon or Washington.

Cornerstone, part of The Pennant Group family, is currently seeking entrepreneurial-minded leaders with proven results in building and leading exceptional clinical teams - and has a passion for the home health, hospice and home care industry. Join us in making an impact and shaping the future of home healthcare!

About the Opportunity:

The CCO-in-Training (CCIT) Program is a 12-week, full time paid executive training program designed to prepare outstanding leaders for an opportunity to lead and manage clinical services and teams in a home health, hospice, or home care setting. CCITs learn how to drive results, cultivate a strong team culture, and develop a deep understanding of the unique business model that powers Pennant's success.

Successful CCIT graduates may advance to lead one of our thriving agencies or future agencies, with continued mentorship and operational support from experienced clinical partners. As a CCIT, you will gain hands-on practical experience in high quality clinical care services, agency operations, administrative support, and people leadership skills to equip you to take on a more strategic and elevated Director of Clinical Services position (or equivalent). The CCIT program offers mentorship, cross-functional training, and real responsibility in a dynamic environment.

Key Responsibilities:

  • Engage in immersive, on-the-job training across clinical, operational and administrative management functions.
  • Shadow department heads and front-line staff to understand the day-to-day rhythm of agency operations, processes, and clinical controls.
  • Take the lead on real-time projects and contribute to meaningful improvements within your host agency.
  • Prepare for a Director-level role by mastering staffing, team engagement, and community growth initiatives.
  • Study relevant state regulations and best practices in home healthcare operations.
  • Align leadership and interpersonal skills with our CAPLICO core values and mission.

Qualifications:

  • Current, unencumbered, active license to practice as a Registered Nurse in the state where services are rendered; must maintain applicable state licensure requirements at hire, and for the entire duration of employment.
  • Minimum of one (1) year of experience required, preferably in a home health or hospice treatment setting.
  • Current and nationally accredited CPR certification.
  • Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in our care.
  • Must understand and adhere to the ethical standards of the respective licensure governing board.
  • Must have a valid driver's license, current automobile insurance, and a safe driving record.
  • Open to relocation based on available opportunities

About Us:
Cornerstone, an affiliate of The Pennant Group (NASDAQ: PNTG), is committed to delivering compassionate, personalized care to patients and families in the comfort of their own homes. As part of the Pennant family-a growing national network with over 180 affiliated locations across 14 states spanning home health, hospice, and senior living-we operate with the independence and flexibility that allow our local leaders to truly make a difference. Pennant Services provides robust clinical, legal, accounting, IT and HR support, enabling our teams to focus on delivering exceptional service and care.
We are guided by the core values that shape Pennant's unique culture:

  • Customer Second
  • Accountability
  • Passion for Learning
  • Love One Another
  • Intelligent Risk Taking
  • Celebrate
  • Ownership

We believe in empowering our people, fostering excellence, and creating an environment where personal and professional growth thrives. Our culture makes Pennant a truly unique place to work.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

#onsite

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

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