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Service Director Jobs in Ladera Ranch, CA (NOW HIRING)

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Service Director information

See Ladera Ranch, CA salary details

$32.4K

$109.1K

$185.5K

How much do service director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service director in Ladera Ranch, CA is $109,145.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,400.00 and $127,600.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs

What are the most commonly searched types of Service jobs in Ladera Ranch, CA?

The most popular types of Service jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Service Director jobs?

Cities near Ladera Ranch, CA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Ladera Ranch, CA as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $109,145 per year, or $52.5 per hour.

Social Services Director

Care Navigators On Demand

Fullerton, CA • On-site

Full-time

Re-posted 19 days ago

Job description


As the Social Services Director you would be responsible for the overall operation of the Social Services Department in accordance with current federal, state, and local standards, guidelines and regulations and Company policies and procedures to assist each resident and family adjust to placement, illness, and plan of care so as to attain the highest practicable level of functioning.
Qualifications for Social Services Director:
• Must complete a certificate class and possess a certificate in social service
• A minimum of two years' experience working with geriatric and rehabilitating residents, in a health care setting
• Ability to communicate appropriately and effectively to resident, responsible party/significant others and to staff members as well as to other community agencies
• Ability to communicate appropriately and effectively to residents, responsible party/significant others and to staff members as well as to other community agencies
• A working knowledge of the basic services provided by skilled nursing facilities, assisted living facilities, board and care homes, and other health and social service organizations in the community.
• Ability to assist residents in completing the form in applying for medical benefits or recertification for medical
• Ability to assist resident to the Social Security office as needed
• Ability to handle confidential data discretely
• Ability to present reports both verbally and in writing
Required experience:
  • BSW or BSN
  • Social Services: 2 years in a Skilled Nursing Facility
  • CPR/BLS Certified

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