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Service Director Jobs in Ida, MI (NOW HIRING)

Food Service Director

Romulus, MI · On-site

$63 - $77/hr

The Food Service Director plans, directs and coordinates the activities associated with running a single site, stand-alone food service operation in a facility with only one kitchen and less than 1 ...

The Food Services Director organizes, plans, directs, controls, and supervises functions and ... Ensures that the food service operation is maintained in a clean, safe and sanitary manner ...

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Food Service Manager

Toledo, OH · On-site

$58K - $62K/yr

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Food Service Manager

Toledo, OH · On-site

$58K - $62K/yr

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...

Director of Services

Romulus, MI · On-site

$73K - $92K/yr

Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints ... direct report managers. • Celebrates successes and publicly recognizes the contributions of team ...

Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...

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Service Director information

See Ida, MI salary details

$28.9K

$97.2K

$165.3K

How much do service director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service director in Ida, MI is $97,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What cities near Ida, MI are hiring for Service Director jobs?

Cities near Ida, MI with the most Service Director job openings:

Infographic showing various Service Director job openings in Ida, MI as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,242 per year, or $46.8 per hour.

Food Service Director

Trinity Services Group

Romulus, MI • On-site

$63 - $77/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago


Job description

Wage Rate

$70,000/year

Overview

Are you looking for a career with premium benefitsand the potential for growth? At Trinity Services Group, we have created somethingspecial, a better place to work and grow. Manyemployees start just expecting a paycheck but end upwith a rewarding career. We provide exceptionaltraining and a clear career path.

We are proud to be a military and veteran friendly employer.

About This Position

This position is working inside a jail/correctional facility at the Seneca County Jail.

The Food Service Director plans, directs and coordinates the activities associated with running a single site, stand-alone food service operation in a facility with only one kitchen and less than 1,000 inmates/beds. This position oversees the operational and financial responsibilities for the kitchen and supervises an Assistant Food Service Director and/or a team of Food Service Workers and/or Cooks who are involved with the preparation, serving and clean-up of food in a secure correctional facility.

Our ideal Food Service Director excels at the following:

  • Passionate about food and service
  • Has a solid understanding of food handling regulations
  • Desire to always learn more
  • Ability to work as a team member, as well as independently
  • Ability to multi-task and adapt to changes quickly
  • Dependable and flexible
  • A strong leader and coach
Essential Functions/Core Responsibilities
  • Supervise, train, and instruct team members and/or inmates in general food service practices, including the preparation, cooking, and serving of food
  • Oversee the appropriate quantities of food are prepared and served according to facility or site plan
  • Hires, orients, trains and issues corrective action (when applicable) to team members
  • Review and approve payroll on a bi-weekly basis
  • Building and maintaining positive connections with clients by regularly communicating, understanding their needs, proactively addressing concerns, providing excellent service, and working to ensure their continued satisfaction with the company's products or services, ultimately aiming to retain them as long-term customers
  • Oversee the appropriate quantities of food are prepared and served according to facility or site plan
  • Coordinate the work flow and assign work to team members
  • Ensure all team members are adequately trained and capable to perform job responsibilities safely
  • Coordinate the work flow and assign work to team members
  • Directs team members to ensure job-related rules, policies, procedures, and security guidelines are enforced
  • Responsible for maintaining accuracy of inventory in advance preparation of planned menu schedule
  • Ensure ordering and all required reports are completed accurately and on time
  • Knows and complies with client’s contractual obligations
  • Ensure food items are stored in a safe and hazard free manner
  • May plan for special events and functions thru participation in meetings with assigned customer facility operations staff
  • Maintain product service quality standards
  • Maintain a sanitary environment following food service and Health Department codes and regulations
  • Maintain accurate on-site reports of daily and monthly financial, production, and activity
  • Responsible for any state or other inspection of food service operation
  • May participate in the contract negotiation and renewal process
  • May perform other duties as assigned
What You'll Need
  • High School Diploma or GED and/or equivalent experience. Must be at least 21 years of age.
  • Five years of management or supervisory experience in a food service environment.
  • ServSafe Certification.
  • Knowledge and experience managing and applying kitchen sanitation and safety standards and methods.
  • Knowledge of basic accounting and mathematical abilities to complete necessary reports.
  • Prior institutional food service or restaurant experience is preferred.
Benefits

Trinity Services Group (TSG) offers comprehensive benefits to all regular-full time employees:

TSG also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

  • Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Short Term Disability
  • Long Term Disability
  • Voluntary benefits that can be selected to create the right package for you
  • Paid Time Off
  • Company Match for the 401(k) Retirement Savings Plan
  • We now also offer DailyPay providing you immediate access to earned wages.
EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

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