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Service Director Jobs in Gilbert, AZ (NOW HIRING)

asburyauto

Arizona Service Director

Phoenix, AZ · On-site

As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong ...

asburyauto

Arizona Service Director

Phoenix, AZ · On-site

As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong ...

asburyauto

Arizona Service Director

Phoenix, AZ · On-site

As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong ...

Trinity Services Group

Food Service Director

Eloy, AZ · On-site

$65K/yr

About This Position The Food Service Director plans, direct and coordinate the activities of running a large food service operation with one or more production kitchens. This position oversees the ...

Trinity Services Group

Food Service Director

Eloy, AZ · On-site

$65K/yr

About This Position The Food Service Director plans, direct and coordinate the activities of running a large food service operation with one or more production kitchens. This position oversees the ...

Trinity Services Group

Food Service Director

Eloy, AZ · On-site

$65K/yr

About This Position The Food Service Director plans, direct and coordinate the activities of running a large food service operation with one or more production kitchens. This position oversees the ...

Elior North America

Food Service Director

Tempe, AZ · On-site

Food Service Director Job Reference Number: 41134 Employment Type: Full-Time , Onsite Segment: Dining & Events Brand: Corporate-Chefs Location: Tempe , Arizona (US-AZ)((location_obj)) The Role at a ...

Elior North America

Food Service Director

Tempe, AZ

Food Service Director Job Reference Number: 41134 Employment Type: Full-Time , Onsite Segment: Dining & Events Brand: Corporate-Chefs Location: Tempe , Arizona (US-AZ) [[location_obj]] The Role at a ...

Lancer Hospitality

Food Service Director

Tempe, AZ · On-site

$80 - $95/hr

As a food service director, you will have the opportunity to lead a talented team of food service workers and manage all aspects of a food service department. This role requires someome that is ...

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team, responsible for delivering exceptional service experience to a defined group of financial advisors.

Aramark

Sr. Food Service Director

Phoenix, AZ

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Sr. Food Service Director

Phoenix, AZ · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

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Showing results 1-20

All JobsService JobsService Director JobsService Director Jobs in Gilbert, AZ

Service Director information

See Gilbert, AZ salary details

$30.4K

$102.3K

$173.9K

How much do service director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service director in Gilbert, AZ is $102,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $119,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Gilbert, AZ?

The most popular types of Service jobs in Gilbert, AZ are:

What are popular job titles related to Service Director jobs in Gilbert, AZ?

For Service Director jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Gilbert, AZ look for?

The top searched job categories for Service Director jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Service Director jobs?

Cities near Gilbert, AZ with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $102,345 per year, or $49.2 per hour.

Arizona Service Director

asburyauto

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Director, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. 

The primary responsibility of the Service Director is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. 

  • Manage employee schedules and pay plans 
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service department meetings
  • Prepare and administer an annual operating budget for the service department
  • Maintain Asburys specified service customer pay gross profit growth
  • Maintain technician proficiency as specified by Asbury standards
  • Partner with technical schools to recruit technicians
  • Partner with OEM and other third party vendors
  • Handle and resolve customer complaints
  • Motivate, train, develop and reward employees
  • Communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Provide and maintain a safe work place and environment for employees and customers
  • Other duties to be determined by management
  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with CDK or other automotive software required
  • Strong technical aptitude is required
  • Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an automotive Service Writer/Service Assistant Manager
  • Previous automotive Service Management experience is required
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

  • Semi Monthly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

Apply