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Service Director Jobs in Canton, MA (NOW HIRING)

Group1 Automotive, Inc.

Service Director

Hanover, MA · On-site

$130 - $180/hr

We are looking to add a qualified AUTOMOTIVESERVICE DIRECTOR to our team. Group 1 is a Fortune 500 ... Hire, train, develop and motivate the service department staff and monitor their performance.

CBRE

Scientific Service Director

Boston, MA · On-site

$220K/yr

The Scientific Services Director serves as the senior Subject Matter Expert (SME) for CBRE Scientific Solutions, responsible for defining and guiding the technical strategy, service offerings, and ...

Windrose at Woburn

Food Service Director

Woburn, MA · On-site

$60K/yr

Food Services Reports To : Executive Director Status : Exempt Job Summary The Food Services Director/Executive Chef is directly responsible for establishing and maintaining all standards of quality ...

Melrose Healthcare

Food Service Director

Melrose, MA · On-site

The Food Service Director is responsible for planning, organizing, developing, and directing the overall operation of the Dietary Department in accordance with applicable federal, state, and local ...

Waters Corporation

Field Service Director

Milford, MA · On-site

The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately 100 ...

New

Waters Corporation

Field Service Director

Milford, MA · On-site

Overview The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately ...

Waters Corporation

Field Service Director

Milford, MA · On-site

Overview The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately ...

Aramark

Food Service Director

Boston, MA · On-site

$90K - $95K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Boston, MA · On-site

$90K - $95K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Cambridge, MA · On-site

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

Aramark

Food Service Director

Boston, MA · On-site

$90K - $95K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Cambridge, MA

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

New

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All JobsService JobsService Director JobsService Director Jobs in Canton, MA

Service Director information

See Canton, MA salary details

$32.3K

$108.6K

$184.5K

How much do service director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service director in Canton, MA is $108,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $126,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Canton, MA?

The most popular types of Service jobs in Canton, MA are:

What job categories do people searching Service Director jobs in Canton, MA look for?

The top searched job categories for Service Director jobs in Canton, MA are:

What cities near Canton, MA are hiring for Service Director jobs?

Cities near Canton, MA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Canton, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $108,567 per year, or $52.2 per hour.

Service Director

Group1 Automotive, Inc.

Hanover, MA • On-site

$130 - $180/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

83rd of 155 rated car dealerships

Job description

Overview

MERCEDES BENZ OF HANOVER is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVESERVICE DIRECTOR to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Benefits

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Responsibilities
  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
  • Two or more year’s management experience in an automotive service department.
  • Experience managing 15+ employees preferred.
  • ADP Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

Compensation: $130,000.00 to $180,000.00

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.

Group 1 Automotive is an Equal Employment Opportunity employer.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.

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