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Service Director Jobs in Brandon, MS (NOW HIRING)

ITW Hobart Service

Service Manager

Jackson, MS · On-site

The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service ...

Hayes Agencies

Be Seen First

Field Director

Jackson, MS · On-site

$65K - $100K/yr

Present and sell company products and services to new and existing customers. * Prospect and ... OUR FIELD DIRECTORS WILL RECEIVE -Advanced pay schedule -$65,000-$100,000 first-year potential ...

Jackson State University

Community Director

Jackson, MS · On-site

$21.75 - $29.50/hr

... and high-level customer service. This position also promotes an inclusive living-learning ... The Community Director will be expected to fulfill the duties listed below in addi ion to other ...

Sonny's BBQ

Area Director

Brandon, MS · On-site

$80K - $100K/yr

Our mission is to create unforgettable moments through exceptional service while supporting the ... Area Directors receive the following benefits: Paid Time Off Health Insurance Dental Insurance ...

ACG BBQ, LLC

Area Director

Brandon, MS · On-site

$80K - $100K/yr

Our mission is to create unforgettable moments through exceptional service while supporting the ... Area Directors receive the following benefits: * Paid Time Off * Health Insurance * Dental ...

Sonny's BBQ

Area Director

Brandon, MS · On-site

$80K - $100K/yr

Our mission is to create unforgettable moments through exceptional service while supporting the ... Area Directors receive the following benefits: • Paid Time Off • Health Insurance • Dental ...

MDB Health Services

Care Management Director

Flowood, MS · On-site

$80 - $100/hr

MDB Health Services provides medical and psychiatric services to residents in long‑term care ... Position Summary We are seeking an experienced and compassionate Director of Care Management to ...

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Service Director information

See Brandon, MS salary details

$29.5K

$99.2K

$168.5K

How much do service director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service director in Brandon, MS is $99,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $115,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

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For Service Director jobs in Brandon, MS, the most frequently searched job titles are:

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Service Director jobs near you

Director of English Learner Services

Bailey Education Group, LLC

Ridgeland, MS • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 29 days ago

Job description

Our Mission

Bailey Education Group is committed to partnering with all schools and districts to improve the lives of all children through customized professional development and side-by-side teacher coaching, performed by certified instructional coaches with a deep understanding of state standards for Reading, Math, Science, and Social Studies.
We also offer professional development and training for both in school and district leadership, special needs services, early childhood, technology, multi-tiered systems of support, English Learners and many other areas. At Bailey Education Group, we have a proven track record in professional development programs and coaching services that is quantifiable.

Scope & Impact

The Director of English Learner Services provides strategic and day-to-day leadership for Bailey Education Group’s EL services. You will help Lead, manage, and strategically grow Bailey Education Group’s English Learner (EL) Services across a national market, ensuring consistent, high-quality services while identifying opportunities for expansion across existing and emerging markets.
Key responsibilities:
- Lead and Manage the English Learner Services content, program offerings, and coach training model for Bailey Education Group.
- Lead EL content development and codify a consistent EL training/services model.
- Identify and recruit qualified EL coaches aligned to current and forecasted demand.
- Coordinate with State Directors to surface English Learner opportunities and projects.
- Lead training and professional learning for instructional and leadership coaches on effective EL practices.
Required qualifications/skills:
- Demonstrated expertise in English Learner instruction and district support
- Proven program leadership, coach development, and cross-functional collaboration
- Strong project management, data literacy, and stakeholder communication
Apply to help expand English Learner services with clarity, accountability, and measurable impact.

Total Rewards

- Medical, Dental, and Vision insurance
- Life Insurance
- Competitive Salary
- Paid Time Off


At Bailey Education Group, we are committed to ensuring the safety and well-being of the students, educators, and communities we serve. To uphold this commitment, all consultants engaged with our organization will undergo comprehensive background checks as a standard requirement of their role.

Additionally, consultants must comply with any specific background screening procedures or requirements mandated by the state(s) in which they will be providing services. This may include, but is not limited to, fingerprinting, child abuse registry checks, or other state-recommended verifications.

These measures are vital to maintaining the trust of our clients and partners and align with our core values of honesty, collaboration, and service.

Electronic signature of receipt- date and time stamped

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