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Service Director Jobs in Canton, MS (NOW HIRING)

Ridgeland Place

Dining Services Director

Ridgeland, MS · On-site

Lead by example, demonstrating excellence in both culinary execution and customer service Resident ... Our Dining Services Directors have the opportunity to make a visible impact every day through food ...

MRINetwork Jobs

Surgical Services Director

Forest, MS · On-site

$112K - $142K/yr

Core service lines are established. What it needs now is leadership that raises the bar on culture ... System-level backing, including a Regional Surgery Director who understands both the strategy and ...

MRINetwork Jobs

Surgical Services Director

Forest, MS · On-site

$112K - $142K/yr

Core service lines are established. What it needs now is leadership that raises the bar on culture ... System-level backing, including a Regional Surgery Director who understands both the strategy and ...

MRINetwork Jobs

Surgical Services Director

Forest, MS · On-site

$112K - $142K/yr

Core service lines are established. What it needs now is leadership that raises the bar on culture ... System-level backing, including a Regional Surgery Director who understands both the strategy and ...

ITW Hobart Service

Service Manager

Jackson, MS · On-site

The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service ...

Hayes Agencies

Be Seen First

Field Director

Jackson, MS · On-site

$65K - $100K/yr

Present and sell company products and services to new and existing customers. * Prospect and ... OUR FIELD DIRECTORS WILL RECEIVE -Advanced pay schedule -$65,000-$100,000 first-year potential ...

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Service Director information

See Canton, MS salary details

$25.9K

$87.3K

$148.4K

How much do service director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service director in Canton, MS is $87,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Canton, MS?

The most popular types of Service jobs in Canton, MS are:

What job categories do people searching Service Director jobs in Canton, MS look for?

The top searched job categories for Service Director jobs in Canton, MS are:

What cities near Canton, MS are hiring for Service Director jobs?

Cities near Canton, MS with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Canton, MS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,313 per year, or $42 per hour.

Dining Services Director

Ridgeland, MS • On-site

Ridgeland Place Assisted Living and Memory Care
See more jobs at Ridgeland Place Assisted Living and Memory Careexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Great Food Is Great Care

At Pegasus Senior Living, we believe every meal is an opportunity to create comfort, connection, and joy. Our dining program is built around fresh ingredients, scratch cooking, genuine hospitality, and the belief that dining should be one of the most anticipated parts of every resident's day.

We're seeking a Dining Services Director who is equal parts culinary leader, hospitality professional, and team builder. If you take pride in serving restaurant-quality food, developing people, and creating memorable dining experiences, we'd love to meet you.

What You'll Do

As Dining Services Director, you'll lead all aspects of our dining operation while helping shape the culture of one of the most important departments in our community.

Culinary Leadership

  • Lead all dining operations, including menu planning, food production, purchasing, inventory management, budgeting, and regulatory compliance
  • Serve as lead chef up to three days per week, maintaining high standards for food quality, flavor, consistency, and presentation
  • Champion a scratch-cooking culture that emphasizes fresh preparation, culinary creativity, and resident satisfaction
  • Ensure meals are prepared and served with pride, attention to detail, and hospitality at every touchpoint

Team Development

  • Recruit, train, coach, and develop a high-performing dining team
  • Foster a positive kitchen culture built on accountability, teamwork, professionalism, and mutual respect
  • Create an environment where associates are engaged, supported, and empowered to grow their skills
  • Lead by example, demonstrating excellence in both culinary execution and customer service

Resident Experience

  • Build meaningful relationships with residents and families
  • Learn residents' preferences, dietary needs, and dining habits to deliver a personalized dining experience
  • Partner closely with health services and community leadership to identify and respond to changes in appetite, nutritional needs, or dining satisfaction
  • Participate in resident meetings and dining feedback opportunities to continuously improve the program

Operational Excellence

  • Manage location food purchasing, inventory controls, and labor resources to achieve financial goals
  • Maintain accurate meal counts and documentation for residents, guests, and staff meals
  • Ensure compliance with all food safety, sanitation, emergency preparedness, and company standards
  • Drive continuous improvement in service, quality, cleanliness, and efficiency

What We're Looking For

  • Five or more years of culinary leadership or foodservice management experience
    • Senior Living experience not required – only a willingness to learn
  • Passion for hospitality and serving older adults with dignity, warmth, and respect
  • Strong culinary foundation with experience in scratch cooking and menu development
  • Proven ability to lead teams, develop talent, and maintain high performance standards
  • Knowledge of food safety, sanitation regulations, and kitchen best practices
  • Experience managing food costs, labor budgets, purchasing, and inventory
  • Excellent communication and relationship-building skills
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • High school diploma or GED required; culinary degree or professional certifications preferred
  • Valid driver's license and ability to meet Pegasus Senior Living background and driving requirements

Why Pegasus Senior Living?

At Pegasus, dining is not viewed as a support service—it's a cornerstone of the resident experience. Our Dining Services Directors have the opportunity to make a visible impact every day through food, hospitality, and leadership.

What You'll Find Here

  • A culture that values hospitality, culinary excellence, and genuine human connection
  • The opportunity to lead a chef-driven dining program focused on quality and resident satisfaction
  • Meaningful work that directly enhances the lives of older adults
  • Supportive leadership that values innovation, creativity, and professional growth
  • Competitive salary and benefits package
  • Opportunities for advancement within a growing senior living organization

If you believe food has the power to bring people together, create meaningful moments, and improve quality of life, we'd love to welcome you to the Pegasus family.

PSL is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PSL will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective associates and incumbents to discuss potential accommodations with PSL.