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Service Director Jobs in Vermont (NOW HIRING)

LCB SENIOR LIVING

Server Maple Ridge of Essex

VT · On-site

$18 - $21/hr

Work closely with the Culinary Services Director and/or Executive Director to keep residents satisfied with food and dining programs. * Set tables in accordance to LCB standards. * Serve residents ...

DaVita

Director, People Services

East Poultney, VT

Posting Date 07/10/2026 3280 Ponce De Leon Blvd,Coral Gables,Florida,33134-7252,United States of America Director, People Services Expert in their discipline (HR or commensurate experience inclusive ...

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Service Director information

See Vermont salary details

$32.4K

$109.2K

$185.5K

How much do service director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service director in Vermont is $109,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $127,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Vermont?

The most popular types of Service jobs in Vermont are:

What job categories do people searching Service Director jobs in Vermont look for?

The top searched job categories for Service Director jobs in Vermont are:

What cities in Vermont are hiring for Service Director jobs?

Cities in Vermont with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,167 per year, or $52.5 per hour.

School Food Service General Manager (8415)

GENUINE FOODS

Lyndonville, VT

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

ABOUT GENUINE FOODS 

At Genuine Foods we create nourishing food environments at schools and workplaces through great-tasting and wholesome meals, made from genuine ingredients. We are a growing social enterprise that uses food to enhance health, productivity, and happiness. We believe that fresh, scratch-made food together with unparalleled service and meaningful enrichment programs can transform lives and build community. Food service management is what we do, but what we achieve together with our customers, our partners and our dedicated team goes beyond the plate. 


ABOUT THIS POSITION

The Food Service Director will lead a cross-functional team and manage accounts in food service program as well as some catering. This role will provide overall planning and direction within the location, achieve operations and financial goals, comply with all applicable regulations, maintain strong client relationships, manage staff, and ensure Genuine Foods continuously supports our communities in our dynamic environment.

ESSENTIAL RESPONSIBILITIES

  • Lead, manage, and inspire a diverse team of food service workers and cooks to ensure top-quality food and customer service is provided at each location.

  • Drive and develop self and team to build strong relationships with clients and achieve KPIs (profitability, safety, engagement, etc.).

  • Communicate with the leadership team and peers to share best practices, mitigate risks, champion diversity, and build community.

  • Support senior leadership in setting the Genuine cultural tone in the account, meet regularly with the team and partners to ensure full transparency, understanding, safety, and accountability.

  • Serve as the representative/brand ambassador of the Genuine Foods team at the location, attend client and community engagement events as needed.

  • Collaborate with the Sales, Human Resources, and Finance teams on sales proforma and proposal development; participate in the full sales and retention process; communicate any employee issues or staffing needs to HR.

  • Collaborate with partners to support account needs and solve problems by thinking through all angles and downstream impacts.

  • Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.

  • Champion development, performance evaluations, succession planning, and focus on building single- and multi-unit management skills; have a full understanding of all roles within operation; support the team with tools and systems.

  • Own financial results and P&L for districts in the account, and work with leadership to ensure accuracy in reporting, forecasting, and budgeting.

  • Perform all other duties as assigned.

REQUIREMENTS

  • Minimum 2 years of progressive experience in K-12 hospitality, food service, or a similar environment.

  • Strong desire to learn and develop management skills.

  • Previous experience in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.

  • Knowledge of growing a business, along with solid business and financial acumen or ability/desire to learn.

  • The ability to think quickly, analytically, strategically, and accurately.

  • Expert client relationship, influencing, presentation, listening, and communication (written and verbal) skills.

  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.

  • Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.

  • Proficient in the use of Microsoft Suite and other computer skills.

WHY GENUINE FOODS?

  • Bonus Potential

  • Paid Time Off, Holiday Pay

  • Medical, Vision & Dental benefits

  • 401K plan

GENUINE VALUES

  • TRUSTWORTHINESS: We operate by our commitment to integrity, reliability, and consistency. Our clients deserve our very best—every single time.

  • PERSONAL ACCOUNTABILITY: We are creative problem-solvers who own our results and can immediately identify solutions. We learn from our mistakes. No excuses.

  • PEOPLE FIRST: We are first-and-foremost a people-centered organization. It's the backbone of hospitality. Every person matters and every person is seen.

  • TRANSPARENCY: We are proud to offer openness and candor in every aspect of our business—from service standards to purchasing to financials. That’s what successful partnerships are based on.

Join our team and lead a dynamic food service program that makes a difference in the lives of students and the community!

Apply