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Service Desk Jobs in Baton Rouge, LA (NOW HIRING)

Albertsons

Service Supervisor

Baton Rouge, LA

This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards. Key ...

PENN Entertainment, Inc.

Front Desk Clerk

Baton Rouge, LA

$12 - $14.75/hr

Provides superior customer service, positively effects interactions with customers and employees ... Ability to move around the service desk effectively, pull up portfolios, reach across counter for ...

New

Albertsons

Service Supervisor

Baton Rouge, LA · On-site

This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards. Key ...

Albertsons

Service Supervisor

Baton Rouge, LA · On-site

This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards. Key ...

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Service Desk information

See Baton Rouge, LA salary details

$6

$15

$29

How much do service desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for service desk in Baton Rouge, LA is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $18.65 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a support role responsible for handling IT-related issues, providing technical assistance, and resolving user problems. They often use ticketing systems, communicate with users, and may require knowledge of troubleshooting tools and ITIL practices.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay 4000 a week without a degree?

Service desk roles typically do not pay $4,000 a week without a degree; however, high-paying jobs outside this field, such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, can reach or exceed that level with experience. These positions often require specialized skills, certifications, or extensive experience rather than formal degrees.

Is getting a helpdesk job hard?

A helpdesk or service desk job typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some positions may require certifications like CompTIA A+ or experience with specific tools, entry-level roles are often accessible to those with relevant skills and a willingness to learn.

How can I make 2000 a week working from home?

A Service Desk role typically offers a fixed salary or hourly wage, making it unlikely to reach $2000 weekly solely from standard hours. To increase earnings, professionals can pursue certifications like CompTIA or ITIL, develop strong technical and communication skills, and consider freelance or consulting opportunities in IT support or related fields, which may offer higher pay for specialized services or extended hours.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Baton Rouge, LA? The most popular types of Service Desk jobs in Baton Rouge, LA are:
What are popular job titles related to Service Desk jobs in Baton Rouge, LA? For Service Desk jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Baton Rouge, LA look for? The top searched job categories for Service Desk jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Service Desk jobs? Cities near Baton Rouge, LA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Baton Rouge, LA as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,078 per year, or $15.9 per hour.
Service Supervisor

Service Supervisor

Albertsons

Baton Rouge, LA

Full-time

Re-posted 25 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,145 frontline employees who took The Breakroom Quiz

63rd of 120 rated grocery stores

Job description

Position Purpose

The Service Supervisor is responsible for supporting front-end operations to ensure a fast, friendly, and efficient customer experience. This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards.

Key Responsibilities
  • Customer Service Excellence
    • Deliver and model outstanding customer service at all times
    • Resolve customer concerns quickly and professionally
    • Promote a welcoming and positive store environment
  • Front-End Operations
    • Support daily front-end functions including registers, self-checkout, and service desk
    • Ensure proper cash handling, till accountability, and accurate transactions
    • Assist with opening, closing, and shift transitions
  • Team Leadership
    • Provide direction and support to cashiers and courtesy clerks
    • Reinforce productivity, service expectations, and company standards
    • Assist in training new employees on front-end processes and procedures
  • Compliance & Accuracy
    • Ensure adherence to company policies, safety guidelines, and labor procedures
    • Monitor ID checks and compliance for restricted sales (alcohol, tobacco, etc.)
    • Maintain clean, organized, and operational front-end areas
  • Operational Support
    • Assist with breaks, lunches, and shift coverage
    • Support store initiatives, promotions, and seasonal programs
    • Communicate effectively with store leadership regarding front-end performance and issues
Qualifications
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment
  • Basic math and cash handling experience
  • Leadership or supervisory experience preferred
  • Flexible availability, including evenings, weekends, and holidays
Physical Requirements
  • Stand for extended periods of time
  • Lift and carry up to 25 lbs as needed
  • Frequent bending, reaching, and movement throughout the front-end area
Key Competencies
  • Customer Focus
  • Team Leadership
  • Attention to Detail
  • Problem Solving
  • Integrity & Accountability

What Albertsons employees say

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