... a shared service serving multiple agencies and roughly 19,000 user accounts. This role turns ... Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides ...
Quick apply
... a shared service serving multiple agencies and roughly 19,000 user accounts. This role turns ... Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides ...
IT Service Desk
San Jose, CA · On-site
$40/hr
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...
IT Service Desk
San Jose, CA · On-site
$40/hr
The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...
Service Desk Technician
Louisville, KY · On-site
$18 - $18.75/hr
Provide first-level technical support by responding to incoming calls, emails, and support requests ... Excellent verbal and written communication abilities. * Strong attention to detail and ability to ...
Quick apply
Service Desk Technician
Louisville, KY · On-site
$18 - $18.75/hr
Provide first-level technical support by responding to incoming calls, emails, and support requests ... Excellent verbal and written communication abilities. * Strong attention to detail and ability to ...
The Technical Writer will be responsible for creating and maintaining technical documentation for our products and services. The ideal candidate will have excellent writing skills, attention to ...
The Technical Writer will be responsible for creating and maintaining technical documentation for our products and services. The ideal candidate will have excellent writing skills, attention to ...
Ensures staff maintain the technical proficiency, customer service skills, and process knowledge ... Supervise Service Desk staff responsible for first-level, ensuring all incidents and service ...
Ensures staff maintain the technical proficiency, customer service skills, and process knowledge ... Supervise Service Desk staff responsible for first-level, ensuring all incidents and service ...
Service Desk Lead
Dallas, TX · On-site
What You Bring to the Team * 10+ years of experience in IT Service Desk, Technical Support, or End ... Excellent verbal and written communication skills with a strong customer-focused mindset. About us ...
Service Desk Lead
Dallas, TX · On-site
What You Bring to the Team * 10+ years of experience in IT Service Desk, Technical Support, or End ... Excellent verbal and written communication skills with a strong customer-focused mindset. About us ...
Service Desk Technician
$18 - $18.75/hr
Provide first-level technical support by responding to incoming calls, emails, and support requests ... Excellent verbal and written communication abilities. * Strong attention to detail and ability to ...
Service Desk Technician
$18 - $18.75/hr
Provide first-level technical support by responding to incoming calls, emails, and support requests ... Excellent verbal and written communication abilities. * Strong attention to detail and ability to ...
Technical Writer
Tampa, FL · On-site
Ascension Federal Services, Inc. is seeking a highly skilled Technical Writer to join their team. The Technical Writer will be responsible for creating and maintaining technical documentation for ...
Technical Writer
Tampa, FL · On-site
Ascension Federal Services, Inc. is seeking a highly skilled Technical Writer to join their team. The Technical Writer will be responsible for creating and maintaining technical documentation for ...
Service Desk Lead
Dallas, TX · On-site
What You Bring to the Team * 10+ years of experience in IT Service Desk, Technical Support, or End ... Excellent verbal and written communication skills with a strong customer-focused mindset. About us ...
Service Desk Lead
Dallas, TX · On-site
What You Bring to the Team * 10+ years of experience in IT Service Desk, Technical Support, or End ... Excellent verbal and written communication skills with a strong customer-focused mindset. About us ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
... Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of: * Windows 10/11 ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
... Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of: * Windows 10/11 ...
Technical Writer
Hillsboro, OR · On-site
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Writer Job Details Technical writer to support engineering and customer documentation ...
Technical Writer
Hillsboro, OR · On-site
Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Writer Job Details Technical writer to support engineering and customer documentation ...
Tharros is seeking a Technical Writer for an upcoming program specializing in technical and analytical services that bolster USCYBERCOM's ability to counter cyber threats and carry out full spectrum ...
Tharros is seeking a Technical Writer for an upcoming program specializing in technical and analytical services that bolster USCYBERCOM's ability to counter cyber threats and carry out full spectrum ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Technical Writer
Reston, VA · On-site
Experience writing and editing technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational specifications, as well as training materials ...
Service Desk Analyst
$18.25 - $25/hr
... Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of: * Windows 10/11 ...
Service Desk Analyst
$18.25 - $25/hr
... Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of: * Windows 10/11 ...
Technical Writer
Hopewell, NJ · On-site
Company Description Ventures Unlimited is a service centric organization. Our success begins with ... Technical Writer Location: Hopewell, NJ Type: Fulltime// permanent Interview Process: Phone and ...
Technical Writer
Hopewell, NJ · On-site
Company Description Ventures Unlimited is a service centric organization. Our success begins with ... Technical Writer Location: Hopewell, NJ Type: Fulltime// permanent Interview Process: Phone and ...
Technical Writer
Hammonton, NJ · On-site
You may have come to technical writing from the field, from an engineering or estimating desk, or from a product team. That path is welcome here. Essential Functions Produce and maintain technical ...
Technical Writer
Hammonton, NJ · On-site
You may have come to technical writing from the field, from an engineering or estimating desk, or from a product team. That path is welcome here. Essential Functions Produce and maintain technical ...
Technical Writer
Reston, VA · On-site
... Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer ... AMERICA Corporation is seeking a Technical Writer to edit and assist in the development and writing ...
Technical Writer
Reston, VA · On-site
... Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer ... AMERICA Corporation is seeking a Technical Writer to edit and assist in the development and writing ...
Technical Writer
Quantico, VA · On-site
The Technical Writer supports the MOCTT Documentation Support Services mission at the Marine Corps Tactics and Operations Group's (MSTP) C2 Training and Education Center of Excellence (C2TECOE ...
Technical Writer
Quantico, VA · On-site
The Technical Writer supports the MOCTT Documentation Support Services mission at the Marine Corps Tactics and Operations Group's (MSTP) C2 Training and Education Center of Excellence (C2TECOE ...
Service Desk Technical Writer information
See salary details
$13.70 - $18.47
2% of jobs
$18.47 - $23.23
7% of jobs
$23.23 - $27.99
12% of jobs
$29.11 is the 25th percentile. Wages below this are outliers.
$27.99 - $32.76
16% of jobs
The median wage is $36.33 / hr.
$32.76 - $37.52
17% of jobs
$37.52 - $42.29
14% of jobs
$45.38 is the 75th percentile. Wages above this are outliers.
$42.29 - $47.05
11% of jobs
$47.05 - $51.81
10% of jobs
$51.81 - $56.58
5% of jobs
$56.58 - $61.34
3% of jobs
$61.34 - $66.11
3% of jobs
$13
$38
$66
How much do service desk technical writer jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for service desk technical writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.
What are popular job titles related to Service Desk Technical Writer jobs?
For Service Desk Technical Writer jobs, the most frequently searched job titles are:
Technical Writer
Norfolk, VA
i360technologies, Inc.
 • IT Services • 51 - 200 employees51 - 200 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Job description
At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies.
i360 is seeking a Technical Writer to develop and maintain the procedural and technical documentation that supports the client's Oracle Federal Financials environment, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role turns complex system and financial processes into clear, accurate, accessible documentation, and keeps that documentation current as the system changes.
Key Responsibilities- Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides for system and financial processes.
- Develop and edit functional and technical specifications, manuals, reports, and other client deliverables.
- Collect, organize, and analyze technical information from functional, technical, and help desk staff, and translate it into clear guidance.
- Keep documentation current as configurations, processes, and releases change, and version it appropriately.
- Ensure documentation meets Section 508 accessibility requirements.
- Contribute documentation to comprehensive solution packages for new solutions and major enhancements.
- Support recurring status and help desk performance reporting as needed.
- Bachelor's degree in a related field.
- At least 7 years of related experience.
- Demonstrated experience producing procedural and technical documentation for technical or financial systems.
- Strong command of writing mechanics, organization, and documentation tools.
- Ability to pass a federal background investigation and obtain client site access.
Nice to Have
- Documentation experience in Oracle E-Business Suite, Oracle Federal Financials, or other enterprise financial systems.
- Familiarity with federal financial management environments and shared service operations.
- Experience with Section 508 compliance and ServiceNow-managed change control.
- Ability to obtain and maintain a federal Public Trust (suitability) clearance
- Must be able to pass a federal background investigation
- U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
- Referral Bonus
- (401k) Matching
- Holidays – Eleven
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
- 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.
Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.
About i360technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Leesburg, VA, US
Year founded
2001