We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the ...
Front Desk Supervisor
Burlington, MA · On-site
$21 - $24/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
Front Desk Supervisor
Burlington, MA · On-site
$21 - $24/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
Operations Manager
Boston, MA · On-site
... for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ... Train and support team members in both front desk and housekeeping areas * Oversee staffing ...
Operations Manager
Boston, MA · On-site
... for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ... Train and support team members in both front desk and housekeeping areas * Oversee staffing ...
Front Desk Supervisor
$23.50/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
Front Desk Supervisor
$23.50/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
Front Desk Supervisor
Burlington, MA · On-site
$23.50/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
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Front Desk Supervisor
Burlington, MA · On-site
$23.50/hr
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute ... Manager and Operations Manager. Will also function as a Guest Service Agent. Duties ...
EQUIPMENT DEALERSHIP SERVICE MANAGER
North Reading, MA · On-site
$65K - $80K/yr
Responsible for the daily operation of the service department which includes the service desk ... Seeks approval from Operations Manager when required. * Coordinates and communicates with other ...
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EQUIPMENT DEALERSHIP SERVICE MANAGER
North Reading, MA · On-site
$65K - $80K/yr
Responsible for the daily operation of the service department which includes the service desk ... Seeks approval from Operations Manager when required. * Coordinates and communicates with other ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Ability to manage multiple priorities in a fast-paced environment. * Secret Security Clearance ...
Lead daily operations of the service desk, ensuring timely resolution of user issues and adherence ... Ability to manage multiple priorities in a fast-paced environment. * Secret Security Clearance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution * Maintains a wide array of performance ...
Front Desk Manager
$45K - $50K/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
Front Desk Manager
$45K - $50K/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
Service Desk Coordinator
West Bridgewater, MA · On-site
$24 - $28/hr
... Field Operations Coordinator and other internal teams. This role is responsible for managing ... The Service Desk Coordinator plays a critical role in keeping service operations running ...
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Service Desk Coordinator
West Bridgewater, MA · On-site
$24 - $28/hr
... Field Operations Coordinator and other internal teams. This role is responsible for managing ... The Service Desk Coordinator plays a critical role in keeping service operations running ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is ...
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Qualifications ITIL ITSM Cisco VOIP Customer Service Change management Additional Information In person interview is ...
Front Desk Manager
Dedham, MA · On-site
$17.50 - $22.75/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
Front Desk Manager
Dedham, MA · On-site
$17.50 - $22.75/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
Front Desk Manager
Dedham, MA · On-site
$17.50 - $22.75/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
Front Desk Manager
Dedham, MA · On-site
$17.50 - $22.75/hr
... front desk operations. This individual will oversee daily administrative functions, ensure ... Maintain high standards of customer service at all times * Assist with membership inquiries ...
IT Service Desk Intern
Oxford, MA · On-site
$18 - $20/hr
Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
IT Service Desk Intern
Oxford, MA · On-site
$18 - $20/hr
Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
IT Service Desk Intern
$18 - $20/hr
Works with IT Service Desk Support Specialists, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
IT Service Desk Intern
$18 - $20/hr
Works with IT Service Desk Support Specialists, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
Support the front desk operations of the Academic Advising, Coaching, and Transfer Department ... Outreach to students who may have trouble accessing resources or services at the college who ...
Support the front desk operations of the Academic Advising, Coaching, and Transfer Department ... Outreach to students who may have trouble accessing resources or services at the college who ...
IT Service Desk Intern
$18 - $20/hr
Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
IT Service Desk Intern
$18 - $20/hr
Works with IT Service Desk Support Specialist's, IT Operations, and SD Manager to create, maintain and review technical documentation and knowledge base articles * Understand and demonstrate Wilson ...
Service Desk Operations Manager information
See Massachusetts salary details
$39.9K - $51.8K
6% of jobs
$51.8K - $63.8K
6% of jobs
$63.8K - $75.8K
9% of jobs
$78.1K is the 25th percentile. Wages below this are outliers.
$75.8K - $87.7K
19% of jobs
The median wage is $95.4K / yr.
$87.7K - $99.7K
15% of jobs
$99.7K - $111.6K
12% of jobs
$118.5K is the 75th percentile. Wages above this are outliers.
$111.6K - $123.6K
14% of jobs
$123.6K - $135.6K
5% of jobs
$135.6K - $147.5K
5% of jobs
$147.5K - $159.5K
5% of jobs
$159.5K - $171.5K
3% of jobs
$39.9K
$103.2K
$171.5K
How much do service desk operations manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for service desk operations manager in Massachusetts is $103,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $122,900.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What are popular job titles related to Service Desk Operations Manager jobs in Massachusetts? For Service Desk Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Massachusetts look for? The top searched job categories for Service Desk Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Service Desk Operations Manager jobs? Cities in Massachusetts with the most Service Desk Operations Manager job openings:
Contractor
Re-posted 8 days ago
Job description
Company Description
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
Job Description
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.
Qualifications
Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.
o ITIL
o CHANGE MANAGEMENT
o VOIP
o CISCO
o CUSTOMER SERVICE
Additional Information
In person interview is acceptable for this position.
About US IT SOLUTIONS
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US
Year founded
2016