ZipRecruiter

Log In

1

Service Desk Manager Jobs in Springfield, VA (NOW HIRING)

GDIT

IT Service Desk Team Lead

Bethesda, MD · Hybrid

$83K - $113K/yr

Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience US Citizenship Required: No NIH IT Service Desk Team Lead ...

Govcio LLC

Service Desk Lead

Washington, DC · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...

Considine Search

IT Service Desk Supervisor

Washington, DC · On-site

$110 - $130/hr

Managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. * Supervising the Service Desk Analysts and Senior Service ...

previous page

Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, VA

Service Desk Manager information

See Springfield, VA salary details

$38.3K

$99.3K

$164.9K

How much do service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service desk manager in Springfield, VA is $99,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $118,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Springfield, VA?

The most popular types of Service Desk jobs in Springfield, VA are:

What job categories do people searching Service Desk Manager jobs in Springfield, VA look for?

The top searched job categories for Service Desk Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Service Desk Manager jobs?

Cities near Springfield, VA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $98,866 per year, or $47.5 per hour.

IT Service Desk Team Lead

GDIT

Bethesda, MD • Hybrid

$83K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Communications, Help Desk Management, ServiceNow Ticketing System

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

NIH IT Service Desk Team Lead

GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will required to develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical support with a high degree of customer satisfaction while meeting all Service Level Agreements. This position will report directly to the Service Desk Manager and have frequent contact with customers, direct reports, peers and managers.

HOW THE IT SERVICE DESK TEAM LEAD WILL MAKE AN IMPACT

  • Responsible for the daily operation of the Service Desk team
  • Manage the daily activities of the assigned team
  • Responsible for developing and motivating staff while promoting teamwork
  • Work with the Quality Team to address quality issues and improve performance
  • Use the ServiceNow ticketing system to capture data and generate reports
  • Review and act on daily performance metrics
  • Handle calls for escalated issues
  • Provide direction to staff members regarding operational issues
  • Responsible for staff scheduling and coverage for the Service Desk core hours
  • Perform agent activities when necessary - handle customer calls/web submits
  • Work with the Service Desk Trainer to recommend and create training opportunities
  • Work with the Knowledge Management Team to provide up-to-date procedures and knowledge for personnel and operations of the Service Desk
  • Promote collaboration, teamwork and skill sharing between other groups and the Service Desk teams
  • Provide administrative and functional support for personnel activities such as time keeping, performance reviews, mentoring, counseling, and hiring.

WHAT YOU'LL NEED TO SUCCEED

Required Qualifications

  • Bachelors degree and 6 yrs relevant experience, or a Masters degree with 4 yrs related experience
  • Must have experience leading and directing the activities of the Service Desk
  • Will have ServiceNow experience
  • Ability to make responsible decisions quickly
  • Ability to generate and interpret data
  • Ability to build and maintain a high-performance team
  • Ability to effectively communicate with customers, direct reports, peers and managers
  • Ability to generate, embrace, and endorse positive change

Preferred

  • Working experience supporting Apple OS and iOS
  • ITIL Certification
  • HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply