ZipRecruiter

Log In

1

Service Desk Manager Jobs in Springfield, VA (NOW HIRING)

Integral

Help Desk Manager

Tysons, VA · On-site

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

Integral

Help Desk Manager

Tysons Corner, VA

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$97K - $132K/yr

No GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at ...

previous pagenext page

Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, VA

Service Desk Manager information

See Springfield, VA salary details

$38.2K

$98.9K

$164.2K

How much do service desk manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for service desk manager in Springfield, VA is $98,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $117,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Springfield, VA? The most popular types of Service Desk jobs in Springfield, VA are:
What job categories do people searching Service Desk Manager jobs in Springfield, VA look for? The top searched job categories for Service Desk Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Desk Manager jobs? Cities near Springfield, VA with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,866 per year, or $47.5 per hour.
Support Center (Service Desk) Manager

Support Center (Service Desk) Manager

Redhorse Corporation

Arlington, VA • On-site

Full-time

Posted 26 days ago

Job description

Support Center (Service Desk) Manager
About the Organization
Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal customers in the areas of cultural and environmental resources services, climate and energy change, information technology, and intelligence services. We are hiring creative, motivated, and talented people with a passion for doing what's right, what's smart, and what works.
Position Description
Redhorse Corporation is seeking a Service Desk Manager to work on task with our client. The ideal candidate will have experience re‐engineering or setting up service desks according to industry best practices.
Requirements for Skills, Experience, and Credentials include:
  • Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.
  • Demonstrated experience re‐engineering or setting up service desks according to industry best practices.
  • Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.
  • Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.
  • Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
  • Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.
  • Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.
  • Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.
  • Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.
  • Demonstrated experience analyzing service desk performance through various statistical and reporting methods.
  • Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.
  • Demonstrated experience managing an incident management system in a performance-based environment complying with ITIL V3/V4 standards.
Minimum Basic Requirements for Skills, Experience, and Credentials include:
  • Secret Clearance required
  • No less than three (3) years’ experience in a business or IT field.
Preferred Basic Requirements for Skills, Experience, and Credentials include:
  • Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of being hired.
Executive Order Requirement:
In accordance with Executive Order 14042 as a Federal Contractor Redhorse requires all U.S. new hires to be fully vaccinated for COVID-19 by December 8, 2021, or prior to the first date of employment, whichever is later. As required by the Executive Order, Redhorse will work in coordination with applicable contract agencies to consider requests for Reasonable Accommodations.
Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.
This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.
EOE/M/F/Vet/Disabled

Apply