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Service Desk Manager Jobs in Merrill, WI (NOW HIRING)

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

... Service Request Management, IT Asset Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving ...

New

CWI

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World Holdings, Inc.

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World Holdings, Inc.

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

Camping World

Receptionist

Rothschild, WI · On-site

$14 - $16.82/hr

Coordinate front desk activities including answering and directing incoming phone calls * Track ... Previous experience in a high-standard customer service environment preferred * Excellent ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Merrill, WI

Service Desk Manager information

See Merrill, WI salary details

$39.6K

$102.6K

$170.4K

How much do service desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service desk manager in Merrill, WI is $102,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,100.00 and $122,100.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What job categories do people searching Service Desk Manager jobs in Merrill, WI look for?

The top searched job categories for Service Desk Manager jobs in Merrill, WI are:

What cities near Merrill, WI are hiring for Service Desk Manager jobs?

Cities near Merrill, WI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Merrill, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $102,575 per year, or $49.3 per hour.

IT Manager - Healthcare Information Security & Technology Manager

Behavioral Health Clinic

Wausau, WI

$101K - $124K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Healthcare Information Security amp; Technology Manager

Employment Type: Full-Time
Reports To: Director of Operations

Position Summary

Behavioral Health Clinic (BHC) is seeking an experienced Information Technology amp; Information Security Manager to lead the organization's technology infrastructure, cybersecurity program, and healthcare information security strategy. This position is responsible for safeguarding BHC's information systems, electronic protected health information (ePHI), and technology assets while ensuring reliable, secure, and compliant IT operations across multiple clinic locations.

The IT amp; Information Security Manager serves as the organization's technology and cybersecurity leader, overseeing infrastructure, network security, HIPAA Security Rule compliance, risk management, disaster recovery, vendor oversight, and strategic technology initiatives. This role works closely with executive leadership, department managers, and third-party technology partners to build a secure technology environment that supports high-quality patient care while protecting sensitive healthcare information.

Duties and Responsibilities:
  • Assist the Director of Operations in developing and implementing the organization's technology roadmap.
  • Oversee all IT operations across multiple clinic locations, ensuring reliable and secure technology services.
  • Manage and maintain all computer systems, servers, networks, internet connectivity, phones, printers, and related technology infrastructure.
  • Coordinate cybersecurity initiatives with external IT vendors and managed service providers, including endpoint protection, vulnerability management, phishing prevention, and security awareness training.
  • Ensure compliance with HIPAA Security Rule requirements and other applicable healthcare technology regulations.
  • Oversee user account management, permissions, and identity access management across all technology platforms.
  • Manage electronic health record (EHR) systems and coordinate with vendors regarding upgrades, maintenance, integrations, and issue resolution.
  • Plan, coordinate, and execute technology projects including software implementations, hardware replacements, office expansions, and infrastructure improvements.
  • Maintain and support disaster recovery procedures and business continuity documentation related to information technology.
  • Monitor system performance, proactively identify risks, and implement solutions to minimize downtime.
  • Manage relationships with external IT vendors, software providers, telecommunications companies, and managed service providers.
  • Evaluate emerging technologies and recommend practical solutions that improve operational efficiency and end-user experience.
  • Develop and maintain IT policies, procedures, and documentation.
  • Oversee software licensing and technology asset management.
  • Assist with annual IT budgeting, technology purchasing, and technology lifecycle planning.
  • Oversee the daily operations of the IT department, including supervising IT staff, assigning and prioritizing work, conducting performance evaluations, providing coaching and mentoring, and ensuring the team delivers responsive, high-quality technology support and services.
  • Coordinate the work of IT vendors, contractors, and support personnel to ensure timely completion of technology initiatives.
  • Establish service level expectations and monitor help desk performance.
  • Support onboarding and offboarding processes by ensuring timely technology provisioning and deprovisioning.
  • Collaborate with department leaders to understand operational needs and recommend technology solutions.
  • Support technology needs for new clinic openings, office relocations, and organizational growth initiatives.
  • Maintain inventory of all technology assets across the organization.
  • Provide regular technology updates and project status reports to leadership.
  • Stay current on emerging technologies, cybersecurity threats, healthcare technology regulations, and industry best practices.
  • Perform other duties as assigned by the CEOs or Director of Operations.
Qualifications:
  • Three or more years of Healthcare IT experience strongly preferred.
  • Experience supporting multi-site organizations preferred.
  • Strong understanding of Google, Windows environments, networking, cloud technologies, cybersecurity, and endpoint management.
  • Experience with electronic health record (EHR) systems preferred.
  • Knowledge of HIPAA Security Rule requirements and healthcare compliance standards.
  • Experience managing IT vendors and technology contracts.
  • Strong project management and organizational skills.
  • Ability to prioritize multiple projects and respond effectively to changing business needs.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to explain technical concepts to non-technical staff.
  • High level of professionalism, integrity, and confidentiality.
  • Ability to lead teams while maintaining a customer-service mindset.
Education
  • Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or related field required.
  • Master's degree in Cybersecurity, Information Assurance, Information Systems, or Healthcare Administration preferred.
Certifications

One or more of the following certifications is strongly preferred. Candidates with multiple certifications are highly desirable.

  • Certified Information Systems Security Professional (CISSP)
  • Certified in Healthcare Privacy and Security (CHPS)

Additional certifications considered beneficial include:

  • HCISPP (Healthcare Information Security and Privacy Practitioner)
  • CISM (Certified Information Security Manager)
  • Security+
  • Microsoft Security Certifications
  • Google Professional Cloud Security Engineer
  • Azure Security Engineer Associate
Benefits:
  • Starting salary range: $80,000–$110,000 annually (based on experience and qualifications)
  • Comprehensive healthcare benefits, including Medical, Dental, Vision, Short-Term Disability (STD), Long-Term Disability (LTD), and Retirement Plan options
  • Supportive and collaborative team environment with opportunities for professional growth and career advancement
  • Paid Time Off (PTO) and paid holidays
  • Opportunity to lead and enhance technology initiatives across a growing multi-site behavioral health organization
*In accordance with legal requirements and company policies, successful candidates for this position will be required to complete the form I-9, Employment Eligibility Verification, as part of the BHC Onboarding Process*

Apply