Groton, CT · On-site
... management platforms If so, which ones How many years Do you have any experience configuring or ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...
Quick apply
Groton, CT · On-site
... management platforms If so, which ones How many years Do you have any experience configuring or ... You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Quick apply
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Montauk, NY · On-site
$22/hr
Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...
Norwich, CT · On-site
$15 - $19.25/hr
Since 1893, Backus Hospital has been the primary source of healthcare services for much of Eastern ... Ability to be resourceful in managing numerous demands/activities simultaneously. PROBLEM SOLVING ...
Norwich, CT · On-site
$15 - $19.25/hr
Since 1893, Backus Hospital has been the primary source of healthcare services for much of Eastern ... Ability to be resourceful in managing numerous demands/activities simultaneously. PROBLEM SOLVING ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Willimantic, CT · On-site
$15 - $20/hr
... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...
Be Seen First
Uncasville, CT · On-site
$13.75 - $17.50/hr
The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression. Responsibilities
Quick apply
Be Seen First
Uncasville, CT · On-site
$13.75 - $17.50/hr
The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression. Responsibilities
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
Norwich, CT · On-site
$23 - $25/hr
Manage consumables inventory and assist with printer procurement. * Document service requests and ... Prior IT Help Desk or technical support experience (not necessarily printer-specific). * Ability to ...
Quick apply
Norwich, CT · On-site
$23 - $25/hr
Manage consumables inventory and assist with printer procurement. * Document service requests and ... Prior IT Help Desk or technical support experience (not necessarily printer-specific). * Ability to ...
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
Norwich, CT · On-site
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
Norwich, CT · On-site
$16.94/hr
Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
Groton, CT · On-site
$14.25 - $18/hr
Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...
$36.6K - $47.6K
6% of jobs
$47.6K - $58.6K
6% of jobs
$58.6K - $69.6K
9% of jobs
$71.7K is the 25th percentile. Wages below this are outliers.
$69.6K - $80.6K
19% of jobs
The median wage is $87.6K / yr.
$80.6K - $91.6K
15% of jobs
$91.6K - $102.5K
12% of jobs
$108.9K is the 75th percentile. Wages above this are outliers.
$102.5K - $113.5K
14% of jobs
$113.5K - $124.5K
5% of jobs
$124.5K - $135.5K
5% of jobs
$135.5K - $146.5K
5% of jobs
$146.5K - $157.5K
3% of jobs
$36.6K
$94.8K
$157.5K
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
Cities near Mashantucket, CT with the most Service Desk Manager job openings:
Job Description
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
Job Class: FE 3
SPLIT SHIFT!!!! 20 hours on Weekday, 20 hours on Weekend
Must Be a US Citizen!
Work Address: Groton/New London, CT area ; exact location was not provided as this is a government site.
Groton / New London, CT - 06340
Is this contract to hire/possible extension Temp to perm possible
Shift start time and end time SPLIT SHIFT!!!! 20 hours on Weekday, 20 hours on Weekend
Driving or Non-Driving Non-Driving but may have to drive between sites
Positions: 1!
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP
Prescreen Questions:
The first two are critical. If \'No\', we cannot hire that person. The others are non-critical, answering no would not disqualify an individual.
Are you a registered US Citizen
Are you at least 18 years of Age
Have you ever worked for as an FTE or Contractor If so, for who and when Did you leave on good terms
Do you have any certifications that could be relevant to the position you are applying for (A+, Security+, Apple, Dell, ect.)
Do you have any experience with ticket management platforms If so, which ones How many years
Do you have any experience configuring or deploying IOS, Android, or other mobile devices
Do you have any experience with Software deployment and / or troubleshooting How many years
Do you have any experience with Hardware deployment and / or troubleshooting How many years
Do you have any experience with Hardware repair How many years
Confirm you are fine with SPLIT SHIFT!!!! 20 hours on Weekday, 20 hours on Weekend hours please.
Job Responsibilities:
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Description:
1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
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We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012
