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Service Desk Manager Jobs in Mashantucket, CT (NOW HIRING)

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

Manage consumables inventory and assist with printer procurement. * Document service requests and ... Prior IT Help Desk or technical support experience (not necessarily printer-specific). * Ability to ...

Hilton Garden Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...

Hampton Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...

Hilton Garden Inn- Groton

Front Desk Agent

Groton, CT · On-site

$17 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...

Hilton Garden Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about ... If you have a knack for customer service and work experience in the hotel industry, we'd like to ...

Proper Hospitality

Front Desk Host

Montauk, NY · On-site

$22.15/hr

Guest Service & Problem Resolution: * Respond promptly and professionally to guest inquiries ... Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and ...

Harris

Deal Desk Contracts Administrator

Carolina, RI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and ...

Weekapaug Inn

Front Desk Agent

Westerly, RI

Company Description Ocean House Management Weekapaug Inn Front Desk Agent Full Time Hourly ... Responsible for practicing,managing,and promotingthe Company's Statement of Purpose, Service ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Mashantucket, CT

Service Desk Manager information

See Mashantucket, CT salary details

$36.6K

$94.8K

$157.5K

How much do service desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service desk manager in Mashantucket, CT is $94,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $112,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What cities near Mashantucket, CT are hiring for Service Desk Manager jobs?

Cities near Mashantucket, CT with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Mashantucket, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,807 per year, or $45.6 per hour.

IT Help Desk Technician

Managed Staffing

Norwich, CT • On-site

$23 - $25/hr

Contractor

Re-posted 6 days ago

Job description

Print Management First Responder – IT Support

Location: William W. Backus Hospital – 326 Washington St, Norwich, CT 06360
️ Schedule: Monday–Friday, 8:00 AM – 5:00 PM

About the Role

Ricoh Americas Corporation is seeking a Print Management First Responder to provide on-site printer and IT support at William W. Backus Hospital. This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work.

What You’ll Do

  • Respond to printer service requests (troubleshooting paper jams, error codes, toner replacement).

  • Support installation of new printers and ensure ongoing maintenance.

  • Manage consumables inventory and assist with printer procurement.

  • Document service requests and escalate complex issues to technical teams.

  • Provide friendly, professional customer support to hospital staff.

What We’re Looking For

  • High School Diploma (or equivalent) required; additional technical training preferred.

  • Prior IT Help Desk or technical support experience (not necessarily printer-specific).

  • Ability to lift up to 50 lbs for equipment setup.

  • Strong communication and customer service skills.

  • Proficiency with PCs and troubleshooting hardware/software.