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Service Desk Manager Jobs in Mashantucket, CT (NOW HIRING)

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

... standards of service quality. This individual will oversee the daily operations of our guest ... Lead and manage the Front Office team with assistance from Assistant Front Desk Manager * Support ...

HHM Hotels

Comp Food Attendant

Mystic, CT · On-site

$17 - $18/hr

Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions * Meet and greet guests as they arrive, offer choice of seating, and ...

TEKWISSEN LLC

Computer Hardware Technician

Groton, CT · On-site

$17 - $22.50/hr

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

TEKWISSEN LLC

Computer Hardware Technician

Groton, CT · On-site

$17 - $22.50/hr

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

Residence Inn - Mystic

Comp Food Attendant

Mystic, CT · On-site

$15.25 - $20.75/hr

Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions * Meet and greet guests as they arrive, offer choice of seating, and ...

Residence Inn - Mystic

Comp Food Attendant

Mystic, CT · On-site

$17 - $18/hr

Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions * Meet and greet guests as they arrive, offer choice of seating, and ...

Mackey's

Garden Center Seasonal Associate

Willimantic, CT · On-site

$14.25 - $16.25/hr

Each day will be different, and no task is beneath anyone on this team - including management ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

Mackey's

Garden Center Seasonal Associate

Colchester, CT · On-site

$15 - $17.25/hr

Each day will be different, and no task is beneath anyone on this team - including management ... service desk Conduct physical inventories and assist with store resets Support teammates across ...

Mackey's

Service Associate (Full Time)

Willimantic, CT · On-site

$15 - $20/hr

... deadlines while managing intermittent requests and interruptions. * Recognize and seek ... Customer service, cashier, accounting office and/or service desk experience, particularly in a ...

Gurney's Inn Resort & Spa

Front Desk Agent

Montauk, NY · On-site

$22/hr

Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...

Gurney's Inn Resort & Spa

Front Desk Agent

Montauk, NY · On-site

$22/hr

Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly L ocation: Gurney's Resorts ... Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering ...

Microtel Inn and Suites

Be Seen First

Front Desk Agent

Uncasville, CT · On-site

$13.75 - $17.50/hr

The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression. Responsibilities

Planet Fitness

Front Desk Associate

Norwich, CT · On-site

$16.94/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Willimantic, CT

$16.94/hr

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Mashantucket, CT

Service Desk Manager information

See Mashantucket, CT salary details

$36.6K

$94.8K

$157.5K

How much do service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service desk manager in Mashantucket, CT is $94,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $112,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What cities near Mashantucket, CT are hiring for Service Desk Manager jobs?

Cities near Mashantucket, CT with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Mashantucket, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,807 per year, or $45.6 per hour.

Director of Guest Services

Hilton Mystic

Mystic, CT • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Description of the role:
The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations of our guest services team which includes the Front Office and Recreation teams, and will assist in providing a seamless and elevated experience for all guests while also ensuring our lobby, hotel entrance, and recreation area are maintained.
Responsibilities:
  • Lead and manage the Front Office team with assistance from Assistant Front Desk Manager
  • Support the Recreation Coordinator in daily guest programming and ensuring to consistently deliver clean, comfortable experiences to all guests.
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries and resolve any issues promptly
  • Coordinate with other departments to meet guest needs
  • Monitor guest feedback and implement improvements as needed

Requirements:
  • Minimum 3-5 years in hotel management position
  • Previous AAA Four Diamond experience preferred
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Attention to detail and problem-solving abilities
  • Knowledge of reservation systems and hotel operations
  • Ability to work a varied schedule that includes weekends, holidays and evenings
  • Knowledge of Hilton PEP a plus

Benefits:
  • Competitive salary ranging from $70,000.00 to $75,000.00 per year
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Go Hilton team member travel discount
  • Career development opportunities

About the Company:
Hilton Mystic is a renowned hotel located in Mystic, CT, known for its exceptional service and luxurious accommodations. We are committed to providing our guests with memorable experiences and opportunities for our team members to grow and succeed in the hospitality industry.

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