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Service Desk Manager Jobs in Chicago Ridge, IL (NOW HIRING)

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

Salesforce, Inc.

Deal Desk Manager

Chicago, IL · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement ...

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In a new market for Gelber, you will have the ability to build out a new strategy for the firm and grow ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... and managed services; all of which include our staffing solutions for our clients. Since 1982 ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued ... and managed services; all of which include our staffing solutions for our clients. Since 1982 ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including ... and managers to deliver a consistent and high-quality onboarding experience Manage employee ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including ... managers to deliver a consistent and high-quality onboarding experience • Manage employee ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including ... Partner with HR and managers to deliver a consistent and high-quality onboarding experience

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal ... and managed services; all of which include our staffing solutions for our clients. Since 1982 ...

Fresenius Medical Care

Front Desk Manager

Westmont, IL · On-site

$17 - $22/hr

Responsible for monitoring the terms of all service agreements between client and serving as the ... Responsible for leading and managing all operational activities of the practice to include related ...

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

$150 - $185/hr

Manager, Global Help DeskLocation US, Remote Employment Type Full time Location Type Remote ... help desk performance, service quality, and support trends to leadership Drive continuous ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Chicago Ridge, IL

Service Desk Manager information

See Chicago Ridge, IL salary details

$37.2K

$96.4K

$160.1K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Chicago Ridge, IL is $96,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $114,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What job categories do people searching Service Desk Manager jobs in Chicago Ridge, IL look for?

The top searched job categories for Service Desk Manager jobs in Chicago Ridge, IL are:

What cities near Chicago Ridge, IL are hiring for Service Desk Manager jobs?

Cities near Chicago Ridge, IL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $96,414 per year, or $46.4 per hour.

Service Desk Support I

htna

Romeoville, IL • On-site

$20.50 - $27.50/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary

Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton’s IATF16949/ISO9001 Quality and ISO14001 EMS certifications by following all corporate policies, procedures, work instructions, and documentation standards.

Essential Functions:

  • Assist with the installation, configuration, and support of desktops, laptops, and thin clients.
  • Prepare and deploy computer equipment with standard software and configurations.
  • Set up and provide basic troubleshooting for mobile devices.
  • Diagnose and resolve routine hardware and software issues using manuals or under supervision.
  • Create and update user documentation for hardware and software systems.
  • Assist with managing user accounts and basic access permissions as directed.
  • Provide support for break/fix issues, software installations, and hardware repairs under guidance.
  • Escalate complex issues to Service Desk Support II or other IT teams as needed.
  • Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed.

Other Functions:

  • Perform other tasks and responsibilities as assigned.

Success in This Role Includes:

  • Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals.
  • Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications.
  • Exposure to IT Service Management tools such as KACE or ServiceNow is a plus.
  • Good verbal and written communication skills.
  • Ability to follow instructions and work effectively in a team environment.

What You’ll Bring 

  • High school diploma or equivalent; Associate degree in Information Technology preferred.
  • 1–2 years of experience in IT support or a related field.
  • Basic hands-on experience with Microsoft Windows OS and networked printers/scanners.
  • Valid driver’s license, adequate insurance, and a clean driving record.

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