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Service Desk Manager Jobs in Chicago Ridge, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... Document, prioritize, and track incidents through a ticket management platform while ensuring ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL

$75K - $92K/yr

Reports to the Service Desk Associate Manager. The team has 24/7 coverage as this Senior Technician will cover the overnight shift. The team supports each other very well, with at least another ...

New

TEKsystems

Overnight Service Desk Analyst

Chicago, IL

$21.25 - $28.75/hr

Reports to the Service Desk Associate Manager. The team has 24/7 coverage as this Senior Technician will cover the overnight shift. The team supports each other very well, with at least another ...

New

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$18 - $22.75/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Marriott

Assistant Front Desk Manager

Chicago, IL · On-site

$18 - $22.75/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Chicago Ridge, IL

Service Desk Manager information

See Chicago Ridge, IL salary details

$37.2K

$96.4K

$160.1K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Chicago Ridge, IL is $96,414.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,400.00 and $114,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What job categories do people searching Service Desk Manager jobs in Chicago Ridge, IL look for?

The top searched job categories for Service Desk Manager jobs in Chicago Ridge, IL are:

What cities near Chicago Ridge, IL are hiring for Service Desk Manager jobs?

Cities near Chicago Ridge, IL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Chicago Ridge, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $96,414 per year, or $46.4 per hour.

Service Desk Analyst

Addison Group

Chicago, IL • Remote

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Job Title: Service Desk Analyst I (2nd Shift)

Industry: Information Technology / Technical Support

Location (City, State): Chicago, IL (Remote with preference for local candidates)

Assignment Type: Long-Term Contract

Pay: $20 - 25 / hr

Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.

Job Description:

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.

The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.

Key Responsibilities:

  • Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
  • Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
  • Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Support remote connectivity solutions including VPN access and related authentication issues.
  • Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
  • Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
  • Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
  • Deliver a high level of customer service while maintaining professionalism and responsiveness.
  • Contribute to knowledge base documentation and support process improvements.

Qualifications:

  • Experience providing phone-based technical support in a help desk or service desk environment.
  • Strong knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Exchange and Outlook environments.
  • Familiarity with Active Directory user administration and account management.
  • Experience utilizing ticketing systems such as ServiceNow or similar platforms.
  • Working knowledge of Windows operating systems and desktop troubleshooting.
  • Excellent verbal communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience supporting remote users and troubleshooting connectivity issues preferred.

Additional Details:

  • Immediate hiring need with a streamlined interview process.
  • Team-oriented environment supporting users across multiple locations.
  • Primarily focused on phone-based support and ticket resolution.
  • Remote opportunity with preference for candidates located in the Chicago area.
  • Background check required prior to employment.
  • One interview with leadership followed by a hiring decision.

Perks:

  • Long-term contract opportunity with potential for extension.
  • Fully remote work environment.
  • Collaborative and supportive team culture.
  • Exposure to a wide range of end-user technologies and enterprise systems.
  • Opportunity to build experience with Microsoft technologies and service desk operations.
  • Stable schedule with clearly defined support responsibilities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.