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Service Desk Manager Jobs in Saskatchewan (NOW HIRING)

The Atlas Hotel

Front Desk Manager

Regina, SK · On-site

Address guest issues proactively and assist or act as an alternate for service recovery initiatives ... Qualifications: * 1-2 years of management or supervisor experience at the front desk in a hotel or ...

Planet Fitness

Front Desk Associate

Saskatoon, SK · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Regina, SK · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Planet Fitness

Front Desk Associate

Saskatoon, SK · On-site

Provide gracious and efficient telephone service. Calls should be answered promptly and ... Ability to manage multiple responsibilities * Solid work ethic with strong decision-making, problem ...

Brandt

Network Analyst

Regina, SK · On-site

You will manage our expanding cloud and on-premise environments, ensuring a secure and stable ... Provide advanced network support to the service desk team. * Mentor and coach peers. * Some travel ...

SECURE

Scale Desk Administrator

Saskatoon, SK · On-site

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched ... Excellent customer service skills are required * Excellent verbal and written communication skills ...

SECURE

Scale Desk Administrator

Saskatoon, SK · On-site

About Us At SECURE, we lead the way in waste management and energy infrastructure, providing ... Excellent customer service skills are required * Excellent verbal and written communication skills ...

Walmart

General Merchandise Associate

Saskatoon, SK · On-site

CA$15.50/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

(CAN) General Merchandise Associate

Regina, SK · On-site

CA$15.50/hr

... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Planet Fitness

Assistant Manager

Saskatoon, SK · On-site

Focus being that of managing front desk personnel, assisting the General Manager, focusing on the ... Thorough development of knowledge of club services, programs and products as well as current ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Saskatchewan

Service Desk Manager information

See Saskatchewan salary details

$38.5K

$89.2K

$148.5K

How much do service desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service desk manager in Saskatchewan is $89,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Saskatchewan?

For Service Desk Manager jobs in Saskatchewan, the most frequently searched job titles are:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Saskatchewan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $89,204 per year, or $42.9 per hour.

Front Desk Manager

The Atlas Hotel

Regina, SK • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Have you ever walked into a hotel and felt instantly welcomed by the front desk team's warm smile? That initial interaction sets the tone for your entire stay, and as our Front Desk Manager, you'll play a crucial role in ensuring every guest feels that same sense of hospitality magic. If you're ready to step into a dynamic position, where you'll blend hospitality with a touch of fun, then you're in the right place!


Your Primary Responsibilities Include:
  • Support the Front Office by overseeing daily operations and acting as Manager on Duty.
  • Address guest issues proactively and assist or act as an alternate for service recovery initiatives.
  • Act as the main point of contact for handling and reporting client-related issues, including reservations, cancellations, and special requests.
  • Responsible for front office staff schedules, staffing and time-off requests.
  • Evaluate performance and provide feedback to front office staff, identifying areas for improvement and development opportunities.
  • Mentor and hold front office staff accountable.
  • Provide training and support when needed.
  • Support the Front Desk operations overall by assisting with guest inquiries, reservations, check-ins/check-outs, and other typical day-to-day tasks.
Qualifications:
  • 1-2 years of management or supervisor experience at the front desk in a hotel or in other hospitality establishments.
  • Familiarity with Opera or any other property management system is beneficial.
  • A "go-getter" who's not afraid to be hands-on. Working weekends and even the odd evening is to be expected in this role.
  • A tech whiz - there's a lot of technology and hospitality software systems involved.

Of course, there are a plethora of other administrative items and the typical day-to-day operations that you'll be responsible for, but those are pretty hard to sum up in a job ad.


About Us:

As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values—Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly—steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.

If you're ready to take on a diverse role with plenty of room for growth and advancement, submit your application online and tell us why you should be our newest member of The Atlas° Crew!

Apply