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Service Desk It Jobs in Lawrence, KS (NOW HIRING)

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning ...

Terracon

IT Service Desk Support Staff I

Olathe, KS · On-site

They are seeking an IT Service Desk Support Staff I to deliver high levels of customer service to employees, assisting with technical issues and ensuring effective resolution of support requests.

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

WaterOne

Manager-IT Operations

Lenexa, KS · On-site

$134.70K - $188.50K/yr

This role leads the IT Engineering and IT Service Desk teams and relevant service providers, owning operational performance, incident response, and continuous improvement for both the standard ...

hendersonco

Service Desk Technician II

Lenexa, KS · On-site

The Service Desk Technician II provides advanced technical support and guidance to end-users, while ... Participate in IT projects, contributing technical insight and implementation support. * Maintain ...

hendersonco

Service Desk Technician II

Lenexa, KS · On-site

The Service Desk Technician II provides advanced technical support and guidance to end-users, while ... Participate in IT projects, contributing technical insight and implementation support. * Maintain ...

pcg

Senior Service Desk Technician

Lenexa, KS

$52K - $69K/yr

PCG is seeking a Senior IT Service Desk Technician for its corporate operations based in Lenexa, Kansas. Focused on delivering excellent customer support and timely resolutions. We're looking for ...

pcg

Senior Service Desk Technician

Lenexa, KS · On-site

$52K - $69K/yr

PCG is seeking a Senior IT Service Desk Technician for its corporate operations based in Lenexa, Kansas. Focused on delivering excellent customer support and timely resolutions. We're looking for ...

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All JobsService Desk It JobsService Desk It Jobs in Lawrence, KS

Service Desk It information

See Lawrence, KS salary details

$10

$22

$34

How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Lawrence, KS is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Lawrence, KS? For Service Desk It jobs in Lawrence, KS, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Lawrence, KS look for? The top searched job categories for Service Desk It jobs in Lawrence, KS are:
What cities near Lawrence, KS are hiring for Service Desk It jobs? Cities near Lawrence, KS with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Lawrence, KS as of May 2026, with employment types broken down into 16% Internship, and 84% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,859 per year, or $22.5 per hour.
IT Service Desk Intern

IT Service Desk Intern

City of Olathe

Olathe, KS

$15.50 - $16.50/hr

Other

Posted 15 days ago

City Of Olathe rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

387th of 638 rated public administrative organizations

Job description

If you are a current City of Olathe employee, please click this link to apply through your Workday account. Employment Type Intern (Fixed Term) (Trainee) Job Summary As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals.

If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills. Pay Range: $15.50 - $16.50 an hour based on experience For more details, review the full job details and requirements below. The IT Intern provides first level IT support to City of Olathe Employees.

They are responsible for providing technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful. Key Responsibilities Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues. Responds timely to incoming inquiries and system alerts and notifications through service tickets.

Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions. Documents user issues and troubleshooting steps within service desk solutions. Qualifications Experience: One year of technical support experience is required unless enrolled in a relevant degree program.

Education: A high school diploma or equivalent is required. Licenses & Certifications: None.

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