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Service Desk It Jobs in Kansas City, KS (NOW HIRING)

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

Our IT Service Desk Interns have exposure to various IT functions while learning from experienced professionals. If you are passionate about technology, end-user support, and providing world class ...

City of Olathe

IT Service Desk Intern

Olathe, KS

$15.50 - $16.50/hr

As an IT Intern for the City of Olathe, you will gain hands-on experience in a real-world professional environment. Our IT Service Desk Interns have exposure to various IT functions while learning ...

Terracon

IT Service Desk Support Staff I

Olathe, KS · On-site

They are seeking an IT Service Desk Support Staff I to deliver high levels of customer service to employees, assisting with technical issues and ensuring effective resolution of support requests.

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

WaterOne

Manager-IT Operations

Lenexa, KS · On-site

$134.70K - $188.50K/yr

This role leads the IT Engineering and IT Service Desk teams and relevant service providers, owning operational performance, incident response, and continuous improvement for both the standard ...

hendersonco

Service Desk Technician II

Lenexa, KS · On-site

The Service Desk Technician II provides advanced technical support and guidance to end-users, while ... Participate in IT projects, contributing technical insight and implementation support. * Maintain ...

hendersonco

Service Desk Technician II

Lenexa, KS · On-site

The Service Desk Technician II provides advanced technical support and guidance to end-users, while ... Participate in IT projects, contributing technical insight and implementation support. * Maintain ...

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Service Desk It information

See Kansas City, KS salary details

$10

$23

$35

How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Kansas City, KS is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Kansas City, KS? For Service Desk It jobs in Kansas City, KS, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Kansas City, KS look for? The top searched job categories for Service Desk It jobs in Kansas City, KS are:
What cities near Kansas City, KS are hiring for Service Desk It jobs? Cities near Kansas City, KS with the most Service Desk It job openings:
Service Desk It jobs near you
Enterprise Service Desk with Security Clearance

Enterprise Service Desk with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO

$50K - $60K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to support a company focused on delivering secure, scalable, and mission-critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on-site at Kansas City, MO. The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN). Join a high-impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere. Responsibilities for the Enterprise Service Desk Technician include: * Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
  • Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
  • Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
  • Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools Required Qualifications for the Enterprise Service Desk Technician include: 1+ years of IT experience * Required Technologies:
  • Windows OS support, Microsoft Office/Outlook
  • Laptops, desktops, printers, mobile devices (iPhones)
  • Ticketing systems (Remedy preferred) and remote desk takeover tools
  • Required Skills:
  • Strong troubleshooting and customer service skills
  • Experience meeting service level goals in a high-volume IT support environment
  • Required Certification:
  • IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
  • Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)
  • Required Clearance:
Active Secret Clearance Compensation for the Enterprise Service Desk Technician include: Salary Range: $50,000-$60,000 depending on experience
  • Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law #LI-LT1 #LI-ONSITE Keywords: Enterprise Service Desk, IT Support Technician, Tier 1 Support, Tier 2 Support, MCEN, NMCI, SMIT Contract, US Marine Corps IT, Help Desk, Remedy, DoD IT Support, Secret Clearance, IAT II, Security+, Leidos, MARFORCYBER

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