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Service Desk Associate Jobs in Toronto, ON (NOW HIRING)

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

Coordinate professional-services SOW development with Sales, technical resources, and Professional ... Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field ...

SPS North America

Client Services Associate

Toronto, ON · On-site

CA$19 - CA$21/hr

Delivers 5-star customer service across all communication channels. * Handles all aspects of ... Handles sensitive inquiries with discretion and provides front desk/reception coverage when ...

Bmo

Associate, GMO Securitization

Toronto, ON · On-site

... and service quality. The Canadian Securitization Group (CSG) is a structuring desk that sits within BMO CM's Global Markets division. It provides advisory and funding solutions through different ...

TELUS

Administrative Associate-Clinic

Toronto, ON

... front desk, and performing a variety of administrative and clerical tasks. Here's how * Greet ... Invoice clients for services rendered * Prepare all outgoing mail via courier * Work ...

Marriott

Front Desk Clerk

Toronto, ON · On-site

... service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Harry Rosen, Inc.

Logistics Specialist

Toronto, ON · On-site

CA$20.11/hr

... associates * Collaborate closely with the Operations team, flexing seamlessly between operations ... Adhere to service desk standards, including answering phones, assisting with client resolutions ...

CIBC

Associate, Premium Edge

Toronto, ON · Hybrid

CA$52K - CA$71K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As an Associate with the ... its service levels. Strive for zero trading errors, advise supervisors and error desk of any ...

CIBC US

Associate, Premium Edge

Toronto, ON · Hybrid

CA$52K - CA$71K/yr

To learn more about CIBC, please visit CIBC.com What You'll Be Doing As an Associate with the ... its service levels. Strive for zero trading errors, advise supervisors and error desk of any ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk associate in Toronto, ON is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.31 and $19.73 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Toronto, ON?

The most popular types of Service Desk jobs in Toronto, ON are:

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For Service Desk Associate jobs in Toronto, ON, the most frequently searched job titles are:

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $37,246 per year, or $17.9 per hour.

Deal Desk Contracts Administrator

Harris

Toronto, ON • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies

Job description

ClearDATA is looking for a Deal Desk Contracts Administrator to support our Sales and Professional Services teams!We're looking for an organized, detail-oriented person who can help move managed-services, cloud-reseller, and professional-services opportunities from approved pricing through accurate contracts, Statements of Work (SOWs), signature, and internal handoff. This role administers the commercial and documentation process; it does not manage project delivery.

The role is remote and is for anyone who can work remotely in the US or Canada.

What your impact will be:

  • Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and target dates
  • Prepare standard quotes and commercial documents with Account Executives using approved pricing, templates, service tiers, and cloud-reseller terms
  • Coordinate professional-services SOW development with Sales, technical resources, and Professional Services
  • Capture agreed project scope, deliverables, milestones, assumptions, dependencies, customer responsibilities, acceptance criteria, timeline, staffing inputs, and pricing accurately in each SOW
  • Review professional-services SOWs for completeness, consistency, delivery-owner approval, and reflected scope or commercial changes before signature
  • Draft and update order forms, SOWs, amendments, change orders, renewals, repricing, and cancellation documents; check scope, pricing, billing, dates, responsibilities, and signature requirements
  • Route nonstandard pricing, contract language, security terms, and scope questions to Finance, Legal, Security/Compliance, Delivery, or Sales leadership
  • Track redlines, versions, approvals, and electronic signatures and follow up to keep deals moving
  • Maintain organized deal files and accurate opportunity, quote, contract, order, subscription, and renewal records in Salesforce
  • Prepare and audit closed-won documentation for onboarding, billing, and customer-success handoff; verify final documents match the approved deal

What we're looking for:

  • Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field; equivalent relevant experience will be considered
  • 1-3 years of experience in sales operations, deal desk, contracts administration, order management, legal operations, customer operations, or a similar coordination role
  • Experience preparing or administering quotes, contracts, SOWs, order forms, renewals, amendments, change orders, or electronic-signature workflows
  • Strong organization, follow-through, communication, and attention to detail with the ability to manage multiple deadlines
  • Working knowledge of Salesforce or another CRM and proficiency with Microsoft Office or Google Workspace

What would make you stand out:

  • Experience with CPQ, contract lifecycle management, document repositories, or electronic-signature tools
  • Familiarity with managed services, professional-services scoping, AWS/Azure/GCP resale or marketplace programs, recurring services, or usage-based billing
  • Exposure to direct, channel, or partner-led B2B technology sales and professional-services SOW review

What success looks like:

  • Deals progress with fewer administrative delays and complete approvals, signatures, and CRM records
  • Quotes, contracts, and SOWs are accurate and consistent across documents
  • Professional-services scope is complete, internally approved, executable by Delivery, and handed off clearly to Finance and Customer Success

What we offer:

  • Comprehensive medical, dental, and vision coverage
  • A competitive compensation package
  • Tons of opportunities for career growth
  • Generous vacation (we want you to use it!)
  • A culture that values community involvement and giving back

About ClearDATA:

ClearDATA helps healthcare organizations protect sensitive data and operate cloud environments with security, compliance, managed services, and professional-services support. Our teams work with customers to simplify cloud operations while maintaining the safeguards and accountability healthcare requires.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"!

  • We empower our employees to make a difference
  • We have an award-winning culture
  • We offer opportunity to learn
  • We are financially strong and we are owned by the largest software company in Canada (CSI)
  • We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

  • Instagram: @weareharris
  • LinkedIn: Harris Computer

What Harris Computer employees say

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Benefits

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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