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Service Desk Associate Jobs in Seattle, WA (NOW HIRING)

The Lash Lounge

Front Desk Associate

Bellevue, WA · On-site

$15.75 - $20.25/hr

We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud ... We are looking for a highly motivated and experienced Receptionist/Front Desk Associate for our ...

Mindful Health Solutions

Front Desk Associate

Seattle, WA · On-site

$20 - $22/hr

Position Overview We are seeking a compassionate and organized Front Desk Associate to serve as the ... services. Your responsibilities will include: Responsibilities • Greet clients warmly and ...

Marriott

Front Desk Associate

Tukwila, WA · On-site

$16 - $20.50/hr

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... Their role goes beyond the traditional front desk to take ownership of the guest experience in the ...

Marriott International

Front Desk Associate

Tukwila, WA · On-site

$23.69/hr

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... Their role goes beyond the traditional front desk to take ownership of the guest experience in the ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Endpoint Administrator Associate, or equivalent. * Experience with Microsoft 365 administration ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... Endpoint Administrator Associate, or equivalent. * Experience with Microsoft 365 administration ...

Gold's Gym Washington

Desk Receptionist

Kirkland, WA · On-site

$17.13 - $18/hr

Look no further! We're excited to announce our opening for a Member Services Coordinator, tailored ... apply for our Front Desk Associate position. Join us in creating a welcoming and positive ...

Gold's Gym Washington

Desk Receptionist

Woodinville, WA · On-site

$17.13 - $18/hr

Look no further! We're excited to announce our opening for a Member Services Coordinator position ... apply for our Front Desk Associate position. Join us in creating a welcoming and positive ...

Averro

IT Service Desk Specialist

Seattle, WA · On-site

... issues to Service Desk, Desktop Engineering, or Endpoint Operations as needed Essential ... associate degree, technical certification, or equivalent IT experience preferred Bonus ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Seattle, WA

Service Desk Associate information

See Seattle, WA salary details

$9

$23

$43

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in Seattle, WA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $27.07 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Seattle, WA?

The most popular types of Service Desk jobs in Seattle, WA are:

What are popular job titles related to Service Desk Associate jobs in Seattle, WA?

For Service Desk Associate jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Seattle, WA look for?

The top searched job categories for Service Desk Associate jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Service Desk Associate jobs?

Cities near Seattle, WA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,981 per year, or $23.1 per hour.

Front Desk Associate - On-Call

YWCA Seattle King Snohomish

Edmonds, WA

$26.50/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Serve as the first point of contact for clients and visitors, providing high-quality customer service in person and by phone.

  • Handle office operations such as answering calls, processing mail, monitoring access control, distributing supplies, and managing deliveries.

  • Act as a first responder to on-site emergency situations and assist with safety and security protocols.

Job description

Why work with YWCA Seattle King Snohomish?
 
YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.
 
We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!




What You'll Do
 
The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on-site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward stability and self-sufficiency. The center emphasizes a compassionate, community-focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope.
 
Front Desk Associates serve as the first point of contact for clients and visitors, providing high-quality, culturally responsive, and consistent in-person and by-phone customer service in a diverse and busy environment. This role supports smooth office operations by handling calls, processing mail, monitoring access control, distributing supplies, and engaging guests. Front Desk Associates also provide resources and referrals to visitors and clients, contribute to maintaining office equipment, and act as first responders to on-site emergency situations. As the first YWCA representative clients and visitors encounter, a positive attitude and professional appearance are essential, along with upholding the YWCA’s commitment to social justice and diversity.
 
This is an On-call position in a 24/7 role. The person filling this position needs to be flexible and available to cover shifts including daytime, evening, overnight, weekend, and holiday hours. 
 
This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values.
 
As an equal opportunity employer, we highly encourage people of color to apply.
 
Note: This is an onsite position.
Expectations of your role:
  • Customer Service
  • Answer all incoming calls, direct them to appropriate departments, and take messages.
  • Ensure the front desk lobby and all common areas are neat, clean, and sanitized.
  • Help prepare and distribute daily cold-prepared meals to clients.
  • Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
  • Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
 
  • Safety and Security
  • Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions. 
  • Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety.
  • Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps.
 
  • Administrative Duties
  • Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures.
  • Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures.
  • Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others.
 
The duties listed above are representative of the essential functions of the position. Other duties may be assigned as needed.
Must have's to be successful:
  • Must be at least 18 years old to apply.
  • Must have a high school diploma or GED, plus 3 years in a customer service facing role.
  • Ability to work with the public, clients, and people in crisis; minimum 1 year of experience working in a social service setting preferred.
  • Experience working in environments serving vulnerable populations (e.g., individuals experiencing homelessness, survivors of domestic violence, or low-income communities)
  • Demonstrated cultural competency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently-abled backgrounds
  • Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced, high-traffic environment.
  • Must maintain professional boundaries at all times.
  • Ability to adapt to changing schedules or urgent priorities.
  • Positive, professional demeanor under stress, with excellent interpersonal and communication skills, including conflict de-escalation.
  • Basic computer literacy with ability to use Outlook, Microsoft Word, Excel, and Sharepoint.
  • Ability to listen and respond appropriately to client and staff needs, concerns, and complaints.
  • Maintain professional client/staff boundaries in accordance with YWCA Policy
Hours, Rate, and Benefits
  • Hourly Rate: $26.50
  • This is an On-call position in a 24/7 role. The person filling this position needs to be flexible and available to cover shifts including daytime, evening, overnight, weekend, and holiday hours. 
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits Information
  • At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
  • After two years of employment, employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
  • The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. In performing this position, the employee:
  • Continuously exchanges information through listening and talking with clients, agency staff, volunteers, and individuals in the community
  • Continuously repetitive use of hands and wrists handling, grasping and reaching in using computers, telephones, fax machines and other office equipment
  • Continuously sitting, often for extended periods while performing desktop activities
  • Walking around the facility and occasional standing in performing duties
  • Frequently lifts and carries up to 5 lbs. of paperwork, files, and materials, occasionally up to 40 lbs. of food, hygiene supplies, clothing or other items.
  • Frequently bends and stoops while obtaining files in lower drawers
  • Ability to frequently move about the facility using the stairs and in emergent situations able to move about the facility quickly following emergency protocols.
  • All positions at YWCA of Seattle \u007C King \u007C Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.  As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients.
 
* Continuously over 80% time; Frequently 20-80% time; and occasionally under 20% time
As an equal opportunity employer, we highly encourage people of color to apply.
 
 
 
#YWCAWORKS

YWCA encourages applicants with a variety of experiences to apply!
At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment
YWCA Seattle King Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information
Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.