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Service Desk Associate Jobs in Nepean, ON (NOW HIRING)

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How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Nepean, ON is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.87 and $20.57 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Nepean, ON look for? The top searched job categories for Service Desk Associate jobs in Nepean, ON are:
What cities near Nepean, ON are hiring for Service Desk Associate jobs? Cities near Nepean, ON with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Nepean, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,832 per year, or $18.7 per hour.

Fitness Coach - Barrhaven Chapman Mills Marketplace For Women

Goodlifefitness

Ottawa, ON • On-site

CA$18.60/hr

Part-time

Posted 20 days ago

Job description

SALES AND SERVICE REPRESENTATIVE (FITNESS COACH)


Who is a Sales and Service Representative (Fitness Coach)?
The Fitness Coach position is a Sales and Service oriented position. Highly energetic and ready to assist, Fitness Coaches have a passion for fitness, and can easy approach the public in outreach opportunities. Candidates must have an interest in developing a professional sales & customer service career while gaining experience in coaching members on use of club equipment.
What will you be doing?

  • New membership prospecting, follow-up and sales
  • Generate membership leads through various methods including community events, outreach, referrals and business partnerships
  • Build relationships with our members, determine client goals and counsel on positive lifestyle changes
  • Book appointments and tour prospective individuals and corporate clients
  • Coach and instruct new members through cardiovascular and weight training orientations
  • Assist members with any fitness concerns and ensure they are happy with our services
  • Responsible for the front desk area and greet each member and guest
  • Assist in and maintain cleanliness of club


Do you have what it takes?

  • Previous sales experience.
  • Passionate about fitness and helping others.
  • Strong customer service skills.
  • Strong communication skills.
  • Willingness to work a variable schedule.
  • Demonstrates our core values
  • CPR certification required within 3 months of employment
  • Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility


What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Unlimited growth potential
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $18.60. This position is eligible for commissions in addition to the base salary. The expected annual range of total compensation is $20,100 - $23,800 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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