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Service Desk Associate Jobs in Montgomery, AL (NOW HIRING)

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

PCH

Front Desk Supervisor | Full Time | $17.50

Montgomery, AL · On-site

$16.75 - $21.75/hr

Key Responsibilities: * Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service. * Maintain hospitality standards ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

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How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Montgomery, AL is $20.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.56 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Montgomery, AL?

The most popular types of Service Desk jobs in Montgomery, AL are:

What are popular job titles related to Service Desk Associate jobs in Montgomery, AL?

For Service Desk Associate jobs in Montgomery, AL, the most frequently searched job titles are:

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,707 per year, or $20.1 per hour.

Help Desk Technician (HDA)

Zigabyte Corporation

Montgomery, AL • On-site

$15.50 - $21/hr

Full-time

Re-posted 11 days ago

Job description

Job Summary:
The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.
Responsibilities:
  • Provide help desk support for all supported applications via phone/email.
  • Troubleshoot/diagnose customer technical issues using all available resources,
  • Collect necessary information from customers to effectively escalate unresolved issues if needed.
  • Thorough documentation within Remedy Ticket Management System.
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
  • Maintain current knowledge of relevant technologies.
  • Additional responsibilities as assigned by management.

Required Skills/Abilities:
  • Two + years providing effective customer service or help desk support to external customers.
  • Current Comptia Security+ (Level II IAT Training) Certification
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication and problem-solving/trouble shooting skills.
  • Willing to work overtime, holidays, and weekends when necessary.
  • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills and attention to detail.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Strong analytical and problem-solving skills.

Desired Skills/Experience:
  • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
  • Experience using/supporting one or more of the below systems:
  • Business and Enterprise System Product Innovation (BESPIN) applications
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Integrated Maintenance Data System (IMDS)
  • Air Force Portal

Minimum Education:
  • At least two years related experience in customer service required.
  • Current Comptia Security+ (Level II IAT Training) Certification

Job Stipulations:
  • Must be able to work any shift - this is a 24/7/365 helpdesk
  • Must be able to obtain and keep a secret level clearance

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.

Version History
VERSION
DATE
REVISION AUTHOR
SUMMARY OF CHANGES
1.0
3/12/2025
Rachel Burns
Initial Draft
Distribution
LOCATIONS
Bamboo HR, SharePoint Quality Mgmt
Approval
NAME
POSITION
SIGNATURE
DATE
Rachel Burns
Director of HR
Rachel Burns
3/12/2025

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