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Service Desk Associate Jobs in Lawrence, KS (NOW HIRING)

Fusion Health

Associate Technical Engineer (KS)

Topeka, KS · On-site

$50K - $65K/yr

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our ... Create tickets for clients using Service Desk software for all incoming phone calls and emails ...

BGCLK

Front Desk

Lawrence, KS · On-site

$14/hr

Assists with program components for the purpose of delivering services that conform to established ... an associate's or higher degree, or meet a standard of quality and demonstrate, through a state ...

PetSuites

Customer Service Supervisor

Shawnee, KS · On-site

$14.50 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

PetSuites

Customer Service Supervisor

Shawnee, KS

$14.50 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lawrence, KS

Service Desk Associate information

See Lawrence, KS salary details

$7

$18

$34

How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Lawrence, KS is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.73 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Lawrence, KS?

The most popular types of Service Desk jobs in Lawrence, KS are:

What are popular job titles related to Service Desk Associate jobs in Lawrence, KS?

For Service Desk Associate jobs in Lawrence, KS, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lawrence, KS look for?

The top searched job categories for Service Desk Associate jobs in Lawrence, KS are:

What cities near Lawrence, KS are hiring for Service Desk Associate jobs?

Cities near Lawrence, KS with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lawrence, KS as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,761 per year, or $19.1 per hour.

Desktop Support Tech I

The University of Kansas Health System

Kansas City, KS • On-site

$19.50 - $24.75/hr

Full-time

Re-posted 21 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

232nd of 898 rated healthcare providers

Job description

Position Title
Desktop Support Tech I
Bell Hospital
Position Summary / Career Interest:
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.
Responsibilities and Essential Job Functions
  • Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
  • Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
  • Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
  • Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
  • Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
  • Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
  • Participates in Hospital technology projects as assigned.
  • Maintains an accurate accounting of time spent on end user issues and on HITS projects.
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
  • Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
  • Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
  • Demonstrates the ability to manage time and resources in the best interest of the Hospital.
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
  • Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
  • Trains end users on basic hardware, software and network resources, on a one-on-one basis.
  • Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
  • Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
  • Demonstrates a willingness to work in a team-oriented, collaborative environment.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
  • High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements
  • Training or experience in Windows operating system and/or Apple ecosystems.
  • Experience in face to face or online customer service/support.

Time Type:
Full time
Job Requisition ID:
R-56693
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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