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Service Desk Associate Jobs in Lawrence, KS (NOW HIRING)

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

With an Associate's degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

With an Associate's degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

With an Associates degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

Genesis Health Clubs

Front Desk

Topeka, KS · On-site

$12 - $15.50/hr

Employee discounts We are looking for a positive Front Desk Associate to join our team! At the ... Provide a high-level of customer service to all members and effectively resolve issues * Handle ...

ELDRIDGE HOTEL PARTNERS LLC

Front Desk Manager

Lawrence, KS · On-site

$15 - $19.50/hr

Front Desk & Guest Services · Register guests, assign rooms, issue key cards, and accommodate ... · Associate's degree or equivalent experience · 2+ years of hotel front desk experience ...

University of Kansas

Student Desk Assistant

Lawrence, KS

$15.50 - $19.75/hr

... Associate and indirectly supervised by the Business Coordinator for Front Desks & Administration. Desk Assistants provide high-quality customer service while supporting administrative functions and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Lawrence, KS

Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Lawrence, KS is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.73 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Lawrence, KS?

The most popular types of Service Desk jobs in Lawrence, KS are:

What are popular job titles related to Service Desk Associate jobs in Lawrence, KS?

For Service Desk Associate jobs in Lawrence, KS, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lawrence, KS look for?

The top searched job categories for Service Desk Associate jobs in Lawrence, KS are:

What cities near Lawrence, KS are hiring for Service Desk Associate jobs?

Cities near Lawrence, KS with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lawrence, KS as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,761 per year, or $19.1 per hour.

IT Help Desk Technician

City of Topeka

Topeka, KS • On-site

$26.14 - $28.28/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Respond to and process requests obtained through the IT service desk system.

  • Install, configure, and support desktop, laptop, mobile devices, printers, and other systems.

  • Participate in asset management lifecycle inventory activities for assets in the IT service desk system.

City Of Topeka rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

454th of 855 rated public administrative organizations

Job description

The City of Topeka’s Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization, providing direct support, technical assistance and guidance to resolve issues and ensure users have the tools needed to remain productive.

This position is responsible for the provisioning, maintenance, and support of PCs, mobile devices, and related equipment; it also supports Microsoft Windows operating systems, the Microsoft Office Suite, and a range of desktop applications.

Additionally, this position works closely with network engineers, application and software support teams, telecommunications specialists, and structured cabling technicians to ensure seamless IT operations.

What you'll do:

  • Respond to and process requests obtained through the IT service desk system.
  • Install, configure and support desktop, laptop, mobile devices, printers, and other systems.
  • Install, configure and support PC and mobile operating systems, desktop applications and software systems.
  • Participate in asset management lifecycle inventory activities for assets in the IT service desk system.

The ideal candidate:

  • Has excellent customer service skills.
  • Is a skilled multi-tasker with the ability to manage multiple priorities and deadlines.
  • Has the ability to diagnose, troubleshoot and resolve technical issues.

Minimum qualifications:

  • Associate’s degree or graduation from a vocational school in a field applicable to the Information Technology field is preferred.
    • With an Associate’s degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is preferred.
  • Without an Associate’s degree or graduation from a vocational school, a high school diploma or its equivalent is required.
    • With a high school diploma or its equivalent, two years of experience working in an IT service desk environment installing, configuring, and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is required.
  • Comptia A+ certification is preferred. MCA Modern Desktop Administrator certification is desirable with MCP desktop certification acceptable.
  • Must possess and maintain a valid Kansas driver’s license and must be insurable within the standards set by the City of Topeka’s insurance carrier.
  • Must pass an extensive background check, including a Criminal Justice Information System (CJIS) background check.

Entry Rate of Pay: $26.14 - $28.28 per hour, depending on qualifications
Click here to view the full position description (Please right-click and open in a new tab)

The City of Topeka offers a comprehensive benefits package, including:

  • Health/Dental/Prescription Insurance
  • Kansas Public Employee Retirement System.
  • Generous paid Vacation and Sick leave
  • Paid Life/Long Term Disability Insurance
  • Deferred Comp Savings Plan
  • Short-Term Disability Insurance
  • Tuition Reimbursement
  • Free Onsite Health & Wellness Clinic
  • Free in-house fitness facility
  • Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer

What City Of Topeka employees say

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