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Service Desk Associate Jobs in Lawrence, KS (NOW HIRING)

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Associate's degree in Information Systems or related field preferred. * Experience with Microsoft ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... A high school diploma or GED is required; an associate or bachelor's degree in a related field is ...

Genesis Health Clubs

Front Desk Associate

Leavenworth, KS · On-site

$13.50 - $17.25/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Olathe, KS · On-site

$13.25 - $17/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Lawrence, KS · On-site

$12.75 - $16.50/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Lawrence, KS · On-site

$12.75 - $16.50/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs

Front Desk Associate

Lawrence, KS · On-site

$12.75 - $16.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Olathe, KS · On-site

$13.25 - $17/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Leavenworth, KS · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Lawrence, KS · On-site

$13.25 - $17/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

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Service Desk Associate information

See Lawrence, KS salary details

$8

$19

$35

How much do service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk associate in Lawrence, KS is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $22.45 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Lawrence, KS?

The most popular types of Service Desk jobs in Lawrence, KS are:

What are popular job titles related to Service Desk Associate jobs in Lawrence, KS?

For Service Desk Associate jobs in Lawrence, KS, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Lawrence, KS look for?

The top searched job categories for Service Desk Associate jobs in Lawrence, KS are:

What cities near Lawrence, KS are hiring for Service Desk Associate jobs?

Cities near Lawrence, KS with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lawrence, KS as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,761 per year, or $19.1 per hour.

Service Desk Technician

Advantage Tech

Olathe, KS • On-site

Full-time

Re-posted 8 days ago

Job description

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements.
Job Description
General Responsibilities:
Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Essential Roles and Responsibilities:
  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
  • Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
  • Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
  • Participate in company technology projects as needed.
  • Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.

Requirements:
  • High school diploma or equivalent.
  • Up to 1-year help desk related experience.
  • Associate's degree in Information Systems or related field preferred.
  • Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 at the level used in the corporation.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
  • Knowledge and understanding of Active Directory at the level used in the corporation.
  • Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
  • Valid driver's license with acceptable violation history.

Preferred Certification:
  • A+ certification

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