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Service Desk Associate Jobs in Jackson, KY (NOW HIRING)

VP Management

Front Desk Associate Hazard KY

Hazard, KY · On-site

$14.75 - $18.75/hr

The Front Desk Associate at VP Management is responsible for providing exceptional customer service to all guests and assisting with administrative tasks within the hospitality/restaurant industry.

VP Management

Front Desk Associate Hazard KY

Hazard, KY · On-site

$14.75 - $18.75/hr

The Front Desk Associate at VP Management is responsible for providing exceptional customer service to all guests and assisting with administrative tasks within the hospitality/restaurant industry.

VP Management

Front Desk Associate Hazard KY

Hazard, KY · On-site

$14.75 - $18.75/hr

The Front Desk Associate at VP Management is responsible for providing exceptional customer service to all guests and assisting with administrative tasks within the hospitality/restaurant industry.

All JobsService Desk Associate JobsService Desk Associate Jobs in Jackson, KY

Service Desk Associate information

See Jackson, KY salary details

$6

$16

$30

How much do service desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk associate in Jackson, KY is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $19.23 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Jackson, KY look for? The top searched job categories for Service Desk Associate jobs in Jackson, KY are:
What cities near Jackson, KY are hiring for Service Desk Associate jobs? Cities near Jackson, KY with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Jackson, KY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,091 per year, or $16.4 per hour.

Front Desk Associate Hazard KY

VP Management

Hazard, KY • On-site

$14.75 - $18.75/hr

Full-time, Part-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Job description

Job Summary:
The Front Desk Associate at VP Management is responsible for providing exceptional customer service to all guests and assisting with administrative tasks within the hospitality/restaurant industry. This individual contributor role is full-time and offers a competitive salary in Hazard, Kentucky.

Full time and part time positions available 
Compensation & Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off and holiday pay
- Career growth opportunities within the organization
Responsibilities:
- Greet and welcome guests in a professional and friendly manner
- Check guests in and out, ensuring all necessary information is gathered and recorded accurately
- Answer phone calls and respond to inquiries in a timely and courteous manner
- Assist guests with any special requests or accommodations
- Process payments and maintain accurate records
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and document preparation
- Follow all company policies and procedures to ensure a safe and welcoming environment for guests and employees
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service role within the hospitality/restaurant industry preferred
- Knowledge of basic computer skills and reservation systems
- Excellent communication and interpersonal skills
- Attention to detail and ability to handle multiple tasks simultaneously
- Must be able to work a flexible schedule including weekends and holidays
- Must be able to stand for long periods of time and lift up to 25 pounds
EEOC Statement:
VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace for all employees.