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Service Desk Associate Jobs in Lexington, KY (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$13.75 - $17.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Aqua-Tots Swim Schools

Team Member

Lexington, KY · On-site

$15/hr

Front Desk Associate Responsibilities: * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the families * Provide ...

Aqua-Tots Swim School

Team Member

Lexington, KY · On-site

Front Desk Associate Responsibilities:   * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the ...

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Service Desk Associate information

See Lexington, KY salary details

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How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Lexington, KY is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $20.43 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Lexington, KY? The most popular types of Service Desk jobs in Lexington, KY are:
What are popular job titles related to Service Desk Associate jobs in Lexington, KY? For Service Desk Associate jobs in Lexington, KY, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Lexington, KY look for? The top searched job categories for Service Desk Associate jobs in Lexington, KY are:
What cities near Lexington, KY are hiring for Service Desk Associate jobs? Cities near Lexington, KY with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,212 per year, or $17.4 per hour.

Front Desk Associate - $12-14 hour

Holiday Inn Express Versailles

Lexington, KY • On-site

$12 - $14/hr

Other

Re-posted 6 days ago

Job description

Front Desk Associate

We are looking for a Front Desk Associate to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities
  • Review arrival lists to welcome guests
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to General Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements
  • Proven experience with Customer Service
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

Apply