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Service Desk Associate Jobs in Lancaster, KY (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Lexington, KY · On-site

$12.25 - $15.75/hr

Front Desk Associate The Front Desk Associate serves as the first point of contact for patients and ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

Kentucky Eye Institute

Front Desk Associate

Lexington, KY · On-site

$14 - $18/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

EyeSouth Partners LLC

Front Desk Associate

Lexington, KY

$14 - $18/hr

Sterling, and Versailles. The Front Desk Associate serves as the first point of contact for ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

Kentucky Eye Institute

Front Desk Associate

Lexington, KY · On-site

$14 - $18/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and ... Provides clear information about services, wait time, and policies * Addresses patient concerns ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$13.75 - $17.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Genesis Health Clubs

Front Desk Associate

Lexington, KY · On-site

$10 - $12/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Lexington, KY · On-site

$14 - $14.70/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Aqua-Tots Swim Schools

Team Member

Lexington, KY · On-site

$18/hr

Attend monthly paid in-service trainings Front Desk Associate Front Desk Associates create the first impression for families and help keep the school running smoothly. * Welcome families and students

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Service Desk Associate information

See Lancaster, KY salary details

$7

$16

$31

How much do service desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service desk associate in Lancaster, KY is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $19.95 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Lancaster, KY are hiring for Service Desk Associate jobs?

Cities near Lancaster, KY with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lancaster, KY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,340 per year, or $17 per hour.

Front Desk Associate

EyeSouth Partners

Lexington, KY • On-site

$12.25 - $15.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Front Desk Associate

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities:

  • Greets patients warmly and verify appointment details.
  • Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
  • Books, confirms, and reschedules appointments
  • Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
  • Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
  • Explains billing procedures
  • Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
  • Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
  • Completes medical records requests that come directly from the patient
  • Completes assigned tasks as related to the appointment rescheduling queue timely
  • Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
  • Answers phones and responds to inquiries
  • Relays messages between patients and clinical staff
  • Maintains protected health information in accordance with HIPPA/PHI guidelines
  • Handles paperwork such as consent forms and HIPAA compliance
  • Interacts with all internal and external customers in a caring and respectful manner.
  • Accepts deliveries of packages, mail, and other supplies from outside vendors.
  • Maintains a clean, organized, and welcoming reception area for all patients and visitors
  • Provides clear information about services, wait time, and policies
  • Addresses patient concerns professionally and respectfully.
  • Photocopies and faxes records and forms according to established policies and procedures.
  • Maintains patient confidentiality.
  • Participates in orientation/instruction of new administrative personnel as requested by management.
  • Contributes to the team effort by completing additional tasks/projects as directed.
  • Attends daily huddle and regularly scheduled team meetings
  • Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications:

  • High School Diploma or the equivalent years related experience required
  • Nextech/ICP experience strongly preferred
  • Minimum of 1-year medical office experience strongly preferred
  • Strong reliability with good attendance and punctuality.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills:

  • Strong interpersonal and communication skills
  • Attention to detail for accurate data entry and insurance verification; strong organizational skills
  • Basic understanding of healthcare insurance payors and programs
  • Ability to multitask in a fast-paced environment
  • Familiarity with healthcare regulations (HIPAA, privacy laws)
  • Basic math and cash handling
  • Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology

Company Benefits:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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