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Service Desk Associate Jobs in Hyannis, MA (NOW HIRING)

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

... front desk team! Job Summary Client Service Representative (CSR) will act as a liaison, provide ... National Veterinary Associates is a leading global pet care organization united in the love of ...

Floor & Décor

Pro Services Specialist

Hyannis, MA

$16.85 - $21/hr

Associate Degree or higher is a plus. * 1 year in retail or wholesale contractor sales, service ... Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and ...

Home Depot

Cashier

Hyannis, MA · On-site

$20 - $21/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Hyannis, MA · On-site

$12.50 - $17/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Wareham, MA · On-site

$18 - $19/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Plymouth, MA · On-site

$18 - $19/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Plymouth, MA

$12.75 - $17.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Real Estate Company

Be Seen First

Administrative & Marketing Coordinator

Mashpee, MA · On-site

$65K - $70K/yr

Support for our Sales Associates with a variety of marketing tasks & company tools. o CMA and ... service skills. Physical Demands: This position requires an individual to sit mostly at a desk ...

Real Estate Company

Be Seen First

Administrative & Marketing Coordinator

Mashpee, MA · On-site

$65K - $70K/yr

Support for our Sales Associates with a variety of marketing tasks & company tools. o CMA and ... service skills. Physical Demands: This position requires an individual to sit mostly at a desk ...

Nouria

Retail Operations Team Member

Sagamore, MA · On-site

$16/hr

GENERAL SUMMARY Our Sales Associates are responsible for the proper and efficient operation of the ... Must be 18 years of age or older Customer Service * Provide the best customer experience to every ...

CleanSlate

Medical Receptionist

Wareham, MA · On-site

$21 - $23/hr

You'll manage front desk operations, patient check-ins, and scheduling, playing a key role in our ... Associate degree preferred * 1+ year of experience in a fast-paced medical office required

CleanSlate

Medical Receptionist

Plymouth, MA · On-site

$21 - $24/hr

You'll manage front desk operations, patient check-ins, and scheduling, playing a key role in our ... Associate degree preferred * 1+ year of experience in a fast-paced medical office required

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How much do service desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk associate in Hyannis, MA is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $25.19 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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For Service Desk Associate jobs in Hyannis, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Hyannis, MA look for?

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Hyannis, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,665 per year, or $21.5 per hour.

Customer Service Representative

NVA

Plymouth, MA • On-site

$17.50 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description


Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our amazing front desk team!
Job Summary
Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They're patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Job Duties and Responsibilities
  • Receive and place calls to clients for the purpose of scheduling
  • Prioritize multiple tasks in a calm, organized manner
  • Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
  • Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, and scheduling all future appointments
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates
  • Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
  • Excellent customer service skills and an exceptional level of communication in a professional manner
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
  • Maintain a positive attitude in all interactions with clients, pets, and other teammates
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

Qualifications:
  • Utilizing standard office/business equipment
  • Knowledge of veterinary medical terminology and procedures
  • Flexible schedule, including some weekend and holiday shifts
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments
  • Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

Skills:
  • Proficient computer skills and ability to learn veterinary practice management software
  • Detail-oriented
  • Ability to handle stressful situations
  • Must be organized and display strong communication skills

Benefits:
  • Medical, Vision, Dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee discounts
  • Eligible for periodic bonus
  • Compensation $18.00-25.00 per hour, based on experience

Are you an organized pet lover who thrives on delivering exceptional client experience? We want to hear from you!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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