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Service Desk Associate Jobs in Hyannis, MA (NOW HIRING)

The Coonamessett

Guest Service Associate

Falmouth, MA · On-site

$17 - $20.75/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure ...

Lark Hospitality

Guest Service Associate

Falmouth, MA · On-site

$19/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure ...

NVA

Customer Service Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

... front desk team! Job Summary Client Service Representative (CSR) will act as a liaison, provide ... National Veterinary Associates is a leading global pet care organization united in the love of ...

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Service Desk Associate information

See Hyannis, MA salary details

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How much do service desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk associate in Hyannis, MA is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $25.19 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Hyannis, MA?

For Service Desk Associate jobs in Hyannis, MA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Hyannis, MA look for?

The top searched job categories for Service Desk Associate jobs in Hyannis, MA are:

What cities near Hyannis, MA are hiring for Service Desk Associate jobs?

Cities near Hyannis, MA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Hyannis, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,665 per year, or $21.5 per hour.

Guest Service Associate (Front Desk Agent)

Lark Hospitality

Plymouth, MA • On-site

$22 - $26.50/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

The Drew Hotel

Location: Plymouth, MA

Position Type: Variable, Hourly / Non-Exempt

Compensation: $22.00-26.50 per hour based on experience

Travel Required: No.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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