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Service Desk Associate Jobs in High Point, NC (NOW HIRING)

Concord Hospitality

Front Desk Supervisor

Greensboro, NC · On-site

$16.50 - $21.25/hr

Description As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in ... Commitment to delivering outstanding guest service Benefits (Full-Time Associates Only)

Concord Hospitality

Front Desk Supervisor

Greensboro, NC · On-site

$16.50 - $21.25/hr

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering ... service Benefits (Full-Time Associates Only) • Competitive wages • Medical, dental, and vision ...

Planet Fitness

Full Time Front Desk

Greensboro, NC

$12/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

Marriott Winston

Front Desk Agent

Winston Salem, NC · On-site

$12.25 - $15.50/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Marriott Winston - Salem

Front Desk Agent

Winston Salem, NC · On-site

$13.25 - $16.50/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Planet Fitness

PT Front Desk

Greensboro, NC · On-site

$11/hr

Customer Service Representative Benefits : * Growth Opportunities over 90% of our management team started as an entry level team member! * Competitive pay and schedule hourly increases at 180 days, 1 ...

New

Marriott Winston - Salem

Front Desk Agent

Winston Salem, NC

$12.25 - $15.50/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Marriott Winston - Salem

Front Desk Agent

Winston Salem, NC · On-site

$12.25 - $15.50/hr

... service throughout their stay. Your responsibilities include check-in/check-out, handling ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in High Point, NC

Service Desk Associate information

See High Point, NC salary details

$7

$18

$33

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in High Point, NC is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $21.25 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in High Point, NC?

For Service Desk Associate jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in High Point, NC look for?

The top searched job categories for Service Desk Associate jobs in High Point, NC are:

What cities near High Point, NC are hiring for Service Desk Associate jobs?

Cities near High Point, NC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in High Point, NC as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, 1% Temporary, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,616 per year, or $18.1 per hour.

Associate Support Analyst

Sunrise Technologies

Winston Salem, NC • On-site

Other

Posted 4 days ago

Job description

Sunrise Technologies is seeking an Associate Support Analyst to join our Global Support Team and provide first-level support to clients utilizing Microsoft Dynamics 365 solutions. This is an excellent opportunity for an early-career technology professional who enjoys problem-solving, customer interaction, and learning enterprise business applications.


The Associate Support Analyst will serve as a first point of contact for client support requests, helping resolve common issues, documenting cases, and escalating more complex issues when necessary. This role involves troubleshooting and triaging client issues, often leveraging established SOPs and knowledge resources, while providing opportunities to develop technical and support skills.


About Microsoft Dynamics 365: D365 is a comprehensive ERP and CRM solution that integrates an organization’s operations including accounting, supply chain, customer relations, sales, and marketing.


Core Responsibilities

  • Serve as the first point of contact for client support requests, troubleshooting and resolving Tier 1 issues using SOPs and knowledge resources.
  • Create, maintain, and improve SOPs, knowledge articles, and support documentation.
  • Document, track, and update support tickets accurately and timely.
  • Escalate complex issues to senior support team members when appropriate.
  • Communicate professionally with clients regarding issue status and resolution.
  • Collaborate with Sunrise Technologies' Global Support Team to ensure quality client service.
  • Follow documented processes, workflows, and support procedures.
  • Assist with user account, application, and basic system support activities.
  • Identify recurring issues and communicate trends to the support team.
  • Maintain high levels of customer satisfaction through responsive and professional support.
  • Participate in ongoing training and development related to Microsoft Dynamics 365.


Required Qualifications

  • Associate's degree or higher in Information Technology, Networking, Computer Information Systems, or a related field; minimum cumulative GPA of 3.0 or higher.
  • Experience in a Help Desk, Technical Support, Service Desk, Support Analyst, or related customer support role working in a customer-facing environment.
  • Strong attention to detail and ability to follow documented procedures and work independently.
  • Willingness and aptitude to learn new technologies and business applications.


Apply online or email your resume to careers@sunrise.co


Sunrise Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

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