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Service Desk Associate Jobs in High Point, NC (NOW HIRING)

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Associate or bachelor's degree is highly preferred. Certifications & Licenses: • Current valid ...

Koury Corporation

Front Desk Manager

Greensboro, NC · On-site

$16.50 - $21.25/hr

Will supervise front desk associates * Will assist in training new associates * Will ensure that exceptional customer service is provided * Will answer questions and concerns from guests and ...

Concord Hospitality

Front Desk Associates

Winston Salem, NC · On-site

$13 - $16.50/hr

Description As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at ... Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Gold's Gym

Front Desk Sales Associate

Greensboro, NC · On-site

$12 - $14/hr

Position: Front Desk Sales Associate Overview The Front Desk Associate will greet and direct ... Qualifications • High school diploma or equivalent required. • Excellent customer service ...

Gold's Gym

Front Desk Sales Associate

Burlington, NC · On-site

$12 - $14/hr

Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the ... Qualifications • High school diploma or equivalent required. • Excellent customer service ...

Gold's Gym

Front Desk Sales Associate

Jamestown, NC · On-site

$12 - $14/hr

Employee discounts Overview The Front Desk Associate will greet and direct members, guests and ... Qualifications • High school diploma or equivalent required. • Excellent customer service ...

Gold's Gym

Front Desk Sales Associate

Greensboro, NC · On-site

$12 - $14/hr

Employee discounts Overview The Front Desk Associate will greet and direct members, guests and ... Qualifications • High school diploma or equivalent required. • Excellent customer service ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in High Point, NC

Service Desk Associate information

See High Point, NC salary details

$7

$18

$33

How much do service desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk associate in High Point, NC is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $21.25 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in High Point, NC?

For Service Desk Associate jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in High Point, NC look for?

The top searched job categories for Service Desk Associate jobs in High Point, NC are:

What cities near High Point, NC are hiring for Service Desk Associate jobs?

Cities near High Point, NC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in High Point, NC as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, 1% Temporary, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,616 per year, or $18.1 per hour.

Service Desk Analyst I

HCTec

Winston Salem, NC • On-site

$19 - $25.75/hr

Full-time

Re-posted 6 days ago

HCTec rating

7.2

Company rating: 7.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

138th of 226 rated it services

Job description

POSITION SUMMARY:
The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and update
• Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
• High school diploma is required. Associate or bachelor's degree is highly preferred.
Certifications & Licenses:
• Current valid State Drivers' License
Key Qualifications:
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
• Knowledge of relevant software, computer applications and equipment
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Familiarity with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills
• Perform other duties as assigned

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