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Service Desk Associate Jobs in Grant, AL (NOW HIRING)

Marvin's Building Materials

Team Leader

Albertville, AL · On-site

Ensure aggressive customer service is defined to associates and demonstrated as part of total store ... service desk * Other functions as assigned by her/his supervisor Successful Team Leaders: Must ...

Phenom People

Customer Service Part Time

Madison, AL · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Phenom People

Customer Service Part Time

Huntsville, AL · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

HealthSource Chiropractic

Associate Chiropractor

Huntsville, AL · On-site

$62K - $79K/yr

... services. When patients come to our clinic, they gain the power to reclaim their health and to get ... desk specialists to enhance your skills and advance your career. * Build a rewarding career with ...

HealthSource Chiropractic

Associate Chiropractor

Huntsville, AL · On-site

$64K - $82K/yr

... services. When patients come to our clinic, they gain the power to reclaim their health and to get ... desk specialists to enhance your skills and advance your career. * Build a rewarding career with ...

H&R Block

Block Advisors Client Service Professional

Arab, AL · On-site

$13.50 - $17.25/hr

Previous experience in a receptionist, front desk, or administrative support role * Experience ... That same commitment to care extends to our associates. When you join us, you become part of a High ...

New

H&R Block

Block Advisors Client Service Professional

Arab, AL · On-site

$13.50 - $17.25/hr

Previous experience in a receptionist, front desk, or administrative support role * Experience ... That same commitment to care extends to our associates. When you join us, you become part of a High ...

YEDLA LLC

Night Auditor

Huntsville, AL · On-site

$14.75 - $19.75/hr

Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary ... Approach all encounters with guests and associates in a friendly service-oriented manner.

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All JobsService Desk Associate JobsService Desk Associate Jobs in Grant, AL

Service Desk Associate information

See Grant, AL salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Grant, AL is $19.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $23.17 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Grant, AL are hiring for Service Desk Associate jobs?

Cities near Grant, AL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Grant, AL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,038 per year, or $19.7 per hour.

Team Leader

Marvin's Building Materials

Albertville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Summary:
The Team Leader has the responsibility for all store activities in the absence of salaried store management. A Team Leader must exemplify the company's culture through the execution of the Mission and Values. Additionally, a successful Team Leader will demonstrate aggressive customer service at all times, effectively lead all store associates and is responsible for total store operations in the occasional absence of salaried store management. A Team Leader must develop expertise in company culture, merchandising, shrink control and operational aspects of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. A Team Leader is a role model, a leader and problem-solver, who must manage her/his time to help achieve budgeted store goals. A Team Leader is responsible for instilling CNRG's Mission and Values in all associates and ensures the entire store operates according to CNRG's operational guidelines.
Essential Job Duties & Responsibilities:
  • Exemplify and ensure CNRG's Mission and Values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news
  • Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
  • Supervising other associates as assigned
  • Maintaining a high level of enthusiasm, commitment, and energy, and motivating other associates to do the same
  • Providing appropriate solutions to customers questions
  • Keeping up-to-date on all current programs, company procedures, and communicating them to all team players
  • Properly coordinating merchandise orders to keep up with sales trends and customer demand
  • Completing cycle counts in a timely manner and reconciling any inventory discrepancies
  • Demonstrating leadership and adhering to CNRG's Mission, Vision, and Values
  • Training all incoming new associates in product knowledge, selling skills, and customer service
  • Maintaining the appearance of the sales floor and stock areas to include stocking product
  • Creating merchandise displays to improve sales and ease of shopping
  • Working with other associates in order to complete tasks and achieve budgeted goals
  • Cleaning the store and exterior areas of the facility
  • Helping identify and correct safety problems or hazards
  • Completing price shops and price changes in a timely manner
  • Must be certified in all areas in the store to include but are not limited to inside and outside forklifts, DOT, gate, receiving and service desk
  • Other functions as assigned by her/his supervisor

Successful Team Leaders:
Must demonstrate leadership and problem solving skills. Be able to manage with limited supervision. They must have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful Team Leader must understand aggressive customer service and be team-oriented. They must be able to develop good management and organizational skills. Additionally, they must develop their ability to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations in the absence of salaried management. They must be detail oriented and handle multiple tasks in a fast paced environment. They must be able to climb up and down ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd shaped items, and stock items in overhead areas. Finally, they must be able to work a flexible schedule including weekends, evenings, and holidays.
CNRG offers a range of benefits for both Full Time and Part Time employees:
  • All levels of employment enjoy our fantastic employee discount
  • 401k with employer match
  • Employee Assistance Program
  • Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan
  • Full-Time benefits include the additional benefits of Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

CNRG's, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.
#INDCNRG
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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