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Service Desk Associate Jobs in Erie, MI (NOW HIRING)

Kroger

FRONT END/CASHIER

Dundee, MI · On-site

$11 - $15/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Upshift

Guest Service Associate

Toledo, OH · On-site

$15 - $20/hr

As a guest service associate, you'll be playing an instrumental role in the hotel operations by providing front desk services to guests, processing guest payments and acting as an information source ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

Description The Rudolph Libbe Group is a leading, full-service provider of construction and ... associates to perform their work efficiently and without disruption. This position serves as the ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... support, enabling associates to perform their work efficiently and without disruption ... Required : • Ability to work independently and as part of a team. • Customer service mindset ...

The Delta by Marriott

Front Desk Supervisor

Toledo, OH · On-site

$15.50 - $20.25/hr

Front Desk Supervisor Provide the highest quality of service to the guest at all times. Anticipate ... Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.

The Delta by Marriott

Front Desk Agent

Toledo, OH

$13 - $16.50/hr

Provide upscale guest service experiences for clients throughout their stay * Ensure clients are ... Associate. If you're passionate about weaving connections, driving revenue, and crafting ...

Schulte

Guest Service Associate

Perrysburg, OH · On-site

$14 - $17/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Perrysburg, OH · On-site

$15.25 - $20.25/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

Corner Dental

Front Desk Coordinator

Toledo, OH · On-site

$15 - $19.25/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Corner Dental

Front Desk Coordinator

Toledo, OH · On-site

$14.50 - $18.75/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental - Toledo ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Schulte Companies

Guest Service Associate

Perrysburg, OH

$14 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

Schulte

Guest Service Associate

Perrysburg, OH · On-site

$14 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

Schulte Companies

Guest Service Associate

Perrysburg, OH · On-site

$14 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

North American Dental Group

Front Desk Coordinator

Toledo, OH · On-site

$14.50 - $18.75/hr

Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental (Talmadge ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

North American Dental Group

Front Desk Coordinator

Toledo, OH · On-site

$14.50 - $18.75/hr

Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental - Toledo, OH Job ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

North American Dental Group

Front Desk Coordinator

Toledo, OH

$14.50 - $18.75/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental - Toledo ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

Corner Dental

Front Desk Coordinator

Toledo, OH · On-site

$14.50 - $18.75/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

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Showing results 41-60

All JobsService Desk Associate JobsService Desk Associate Jobs in Erie, MI

Service Desk Associate information

See Erie, MI salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for service desk associate in Erie, MI is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Erie, MI are hiring for Service Desk Associate jobs?

Cities near Erie, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Erie, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,414 per year, or $19.4 per hour.

FRONT END/CASHIER

Kroger

Dundee, MI • On-site

$11 - $15/hr

Part-time

Re-posted 21 days ago

Job description

Assist customers and process sales. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum 

  • High school diploma or general education degree (GED); or combination of relevant education and experience 
  • Six months cashier experience to work at Customer Service Desk 
  • Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco 
  • Ability to pass drug test
  • Ability to work in a fast-paced environment 
  • Ability to work weekends on a regular basis, work any shift and work overtime as needed 
  • Ability to organize/prioritize tasks/projects 
  •  Accuracy/attention to detail 

Desired 

  • Knowledge of company policies, procedures, and organizational structure 
  • Related retail experience 
  • Deliver and encourage other associates to deliver excellent customer service 
  • Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes 
  • Complete file maintenance log for price discrepancies 
  • Maintain cleanliness of checkstand area to housekeeping standards 
  •  Answer telephones 
  •  Comply with all corporate policies 
  • Promote and follow Company initiatives 
  • Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale 
  • Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary 

Store Accounting:

  • Maintain all store accounting functions 
  • Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

  • Open and close desk 
  • Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals 
  • Provide lottery service (except Alaska) and fish and game licenses 
  • Send/receive faxes 
  • Administer lost and found 
  • Run vendor reports 
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

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