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Service Desk Associate Jobs in Erie, MI (NOW HIRING)

Walt Churchill

Cash Office Associate

Maumee, OH · On-site

Also expected to cover customer service desk as needed Schedule: Typical hours for the Cash Office Associate are 6:45am-3:15pm. The schedule may also require Service Desk shifts from 7:30am-4pm some ...

WC Enterprises, Inc.

Cash Office Associate

Maumee, OH · On-site

Also expected to cover customer service desk as needed Schedule: Typical hours for the Cash Office Associate are 6:45am-3:15pm. The schedule may also require Service Desk shifts from 7:30am-4pm some ...

WC Enterprises, Inc.

Cash Office Associate

Maumee, OH · On-site

Also expected to cover customer service desk as needed Schedule: Typical hours for the Cash Office Associate are 6:45am-3:15pm. The schedule may also require Service Desk shifts from 7:30am-4pm some ...

planet fitness

Front Desk

Monroe, MI · On-site

$13.73/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

Kroger

FRONT END/CASHIER

Dundee, MI

$11 - $15/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Deliver and encourage other associates to deliver excellent customer service * Perform cashier ...

Upshift

Guest Service Associate

Toledo, OH · On-site

$15 - $20/hr

As a guest service associate, you'll be playing an instrumental role in the hotel operations by providing front desk services to guests, processing guest payments and acting as an information source ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

Description The Rudolph Libbe Group is a leading, full-service provider of construction and ... associates to perform their work efficiently and without disruption. This position serves as the ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... support, enabling associates to perform their work efficiently and without disruption ... Required : • Ability to work independently and as part of a team. • Customer service mindset ...

The Delta by Marriott

Front Desk Supervisor

Toledo, OH · On-site

$15.50 - $20.25/hr

Front Desk Supervisor Provide the highest quality of service to the guest at all times. Anticipate ... Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.

The Delta by Marriott

Front Desk Agent

Toledo, OH · On-site

$13 - $16.50/hr

Provide upscale guest service experiences for clients throughout their stay * Ensure clients are ... Associate. If you're passionate about weaving connections, driving revenue, and crafting ...

Schulte Companies

Guest Service Associate

Perrysburg, OH

$14 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

New

Schulte

Guest Service Associate

Perrysburg, OH · On-site

$14 - $17/hr

Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

New

Corner Dental

Front Desk Coordinator

Toledo, OH · On-site

$15 - $19.25/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Corner Dental ... High School Diploma or equivalent (Associate's degree preferred). * 1-5 years of customer service ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Erie, MI

Service Desk Associate information

See Erie, MI salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service desk associate in Erie, MI is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $22.79 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Erie, MI are hiring for Service Desk Associate jobs?

Cities near Erie, MI with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Erie, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,414 per year, or $19.4 per hour.

Cash Office Associate

Walt Churchill

Maumee, OH • On-site

Other

Retirement, PTO

Re-posted 5 hours ago

Job description

Part-Time Cash Office Associate

Walt Churchill's Market is looking for a Part-Time Cash Office Associate for our Maumee, OH location. If you LOVE great food, deliver consistent QUALITY, RESPECT your coworkers, CARE about customers, and maintain a SAFE and CLEAN work environment, we want to talk to you!

Job Description:

The Cash Office Associate reports to the Front-End Manager and is responsible for:

  • Completing day-to-day tasks within the Cash Office
  • Balancing tills, the safe, stamps, gas cards, and lottery sales daily
  • Balancing paid outs, paid ins, charges, and deposits for the store
  • Additional tasks include: completing store transfers, activating gas cards, collecting coupons, and receiving income from companies
  • Also expected to cover customer service desk as needed

Schedule:

Typical hours for the Cash Office Associate are 6:45am-3:15pm. The schedule may also require Service Desk shifts from 7:30am-4pm some days.

We Offer:

  • Become a WCM Owner! (Employee Stock Ownership Plan)
  • Paid vacation after 90 days + accrual PTO
  • Employee Discount
  • 401(K) with company match
  • Training and job advancement opportunities

Come be part of our 100+ year tradition and see why Walt Churchill's Market is "Better Because"!

Requirements:

  • Previous Cashier or related experience required
  • Basic computer skills (Word, Excel, etc.), SMS experience preferred
  • Basic math skills
  • Customer service experience
  • Must be detail-oriented and able to follow step-by-step instructions
  • Must be at least 18 years of age
  • Must have daytime, weekend, and holiday availability
  • High school diploma required
  • Must be able to lift 10-30 pounds and occasionally lift up to 50 pounds

Apply