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Service Desk Associate Jobs in Eden Prairie, MN (NOW HIRING)

Unisys Corporation

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Associate's degree, professional certification(s), or license; 5+ years of related experience ... years IT Service Desk experience * 2-year previous experience providing Level 1 support for MS ...

Unisys Corporation

Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

... service requests. * Requests handled include support of hardware, software, client and COTS ... High School Diploma or GED required May require technical certification or Associate Degree ...

Nokomis Family Dental

Front Desk Manager

Minneapolis, MN · On-site

$32 - $38/hr

... service. As the first point of contact for our office, you will play a vital role in helping us ... associate, being the gatekeeper of patients checking in and out. • Manage daily and monthly ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Eden Prairie, MN

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See Eden Prairie, MN salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service desk associate in Eden Prairie, MN is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.28 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Eden Prairie, MN?

The most popular types of Service Desk jobs in Eden Prairie, MN are:

What are popular job titles related to Service Desk Associate jobs in Eden Prairie, MN?

For Service Desk Associate jobs in Eden Prairie, MN, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Eden Prairie, MN look for?

The top searched job categories for Service Desk Associate jobs in Eden Prairie, MN are:

What cities near Eden Prairie, MN are hiring for Service Desk Associate jobs?

Cities near Eden Prairie, MN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Eden Prairie, MN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,987 per year, or $20.7 per hour.

CSA Welcome/Information Desk Student Assistant

University of St Thomas

Saint Paul, MN • On-site

$16.50/hr

Other

Posted 5 days ago

University Of St. Thomas (Minnesota) rating

8.1

Company rating: 8.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

168th of 622 rated colleges and universities

Job description

OVERVIEW
JOB TITLE: CSA Welcome/Information Desk Student Assistant
LOCATION: Center for Student Achievement
PAY RATE: $16.50/hr
HOURS: Student must be available to work on Wednesday and Thursday afternoons from 12-4pm.
JOB SUMMARY
The Welcome/Information Desk Student Assistant for the Center for Student Achievement (CSA) will serve in a capacity to support the daily operations of the Center for Student Achievement.
ESSENTIAL FUNCTIONS:
Daily Operations of the CSA:
  • Create a friendly, people-oriented environment within the CSA.
  • Assist in hosting CSA events as needed.
  • Update and create new web content for department in OneStThomas.
  • Complete data entry tasks in university systems as needed.
  • Manage daily operations and administrative tasks within the CSA, including cleaning the CSA space.
  • Participate in campus activities in which the CSA needs to be represented.
  • Answer questions of customers who approach the desk, providing necessary solutions and direction with a welcoming and professional manner.
  • Maintain working knowledge of current and upcoming events happening on campus.

Additionally, you will be expected to:
  • Meet regularly and maintain work communication with supervisor in person and via Microsoft Teams.
  • Other responsibilities and duties as assigned

QUALIFICATIONS
We are seeking students who are pro-active, dependable, organized, and detail-orientated to work during the fall and spring semester.
We prefer students with the following skills:
  • Knowledge of St. Thomas resources or a willingness to learn.
  • Knowledge and familiarity with technology on campus and helping students navigate this (i.e. printing)
  • Excellent written and oral communication skills (including proofreading ability).
  • Excellent customer service skills.

ELIGIBILITY
To be eligible for student employment, St. Thomas students must be degree seeking at the undergraduate, graduate and doctoral levels. Students must be actively enrolled at least part-time in courses for credit. For further information on eligibility please see the Student Employee Toolkit on One StThomas.
The University of St. Thomas is an Equal Opportunity Employer, including
disability and protected veteran status.

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