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Service Desk Associate Jobs in Duluth, GA (NOW HIRING)

The EDH

Service Desk Specialist

Atlanta, GA

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In-depth technical knowledge and experience in installing, configuring, documenting, operating and ...

Crunch Fitness

Front Desk Associate

Duluth, GA · On-site

$13 - $16.50/hr

Front Desk Associate- Duluth Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Atlanta, GA · On-site

$13.75 - $17.75/hr

 Front Desk Associate- Perimeter Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Alpharetta, GA · On-site

$13.75 - $17.50/hr

Front Desk Associate- Johns Creek Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Buford, GA · On-site

$12.50 - $16/hr

 Front Desk Associate- Buford Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Buford, GA · On-site

$12.50 - $16/hr

Front Desk Associate- Buford Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Atlanta, GA · On-site

$13.75 - $17.75/hr

Front Desk Associate- Perimeter Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

 Front Desk Associate- Tucker Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Tucker Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Tucker Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Peachtree Corners, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Duluth Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Duluth, GA · On-site

$13 - $16.50/hr

 Front Desk Associate- Duluth Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Lawrenceville, GA · On-site

$12.75 - $16.50/hr

Front Desk Associate- Snellville Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Duluth, GA · On-site

$13 - $16.50/hr

Front Desk Associate- Duluth Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Chamblee, GA · On-site

$13.75 - $17.75/hr

Front Desk Associate- Chamblee Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

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Service Desk Associate information

See Duluth, GA salary details

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How much do service desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service desk associate in Duluth, GA is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $21.92 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Duluth, GA?

The most popular types of Service Desk jobs in Duluth, GA are:

What are popular job titles related to Service Desk Associate jobs in Duluth, GA?

For Service Desk Associate jobs in Duluth, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Duluth, GA look for?

The top searched job categories for Service Desk Associate jobs in Duluth, GA are:

What cities near Duluth, GA are hiring for Service Desk Associate jobs?

Cities near Duluth, GA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Duluth, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 15% Part Time, and 12% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,807 per year, or $18.7 per hour.

Service Desk Associate - Atlanta, GA

Atlanta, GA • On-site

Cortland

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

42nd of 207 rated real estate companies

Great coworkers

People enjoy working here

Good employer

Learn more about Cortlandexternal

Full-time

Posted 4 days ago

Job description

Role Overview 

At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By supporting business-critical applications, resolving user issues, and helping implement new technology solutions, you'll ensure our teams across communities and corporate offices have the tools they need to succeed. 

If you enjoy helping others, thrive on solving technical challenges, and take pride in creating seamless user experiences, this role offers the opportunity to make a meaningful impact every day. At Cortland, you'll be part of a forward-thinking organization that challenges conventional approaches, embraces innovation, and empowers associates to take ownership of their work while contributing to operational excellence across the business. 

Technical and End-User Support 

  • Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products 
  • Help with the development of end user instructions for the implementation of upgrades or updates 
  • Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs 
  • Analyze aggregate of support issues and needs to identify opportunities to improve processes and create efficiencies 

Troubleshooting & Problem Resolution 

  • Review and analyze management reports for accuracy as needed; research to determine where data or report issue is occurring and provide detailed information to applicable second-tier support for property resolution 
  • Analyze, troubleshoot, and prioritize escalated issues; escalate issues to appropriate department for support as necessary 
  • Identify, research, and resolve applications problems and ensure technical issues are correctly escalated to IT service provider 

User Administration and Setup 

  • Support the setup of new properties in all multifamily applications 
  • Administer users and setup of systems to meet the operating requirements of Cortland 
  • Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user's point of view to ensure easy usability once implemented 

Qualifications 

  • Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred 
  • High school diploma or GED 
  • Strong organizational, customer service, and computer skills 
  • Ability to approach problems both logically and creatively with a high attention to detail 
  • Strong verbal and written communication skills; stellar interpersonal skills 
  • Ability to meet deadlines and perform multiple assignments without immediate supervision 
  • Strong analytical, critical thinking, time management, and problem-solving skills 
  • Proficiency in Microsoft Office Suite applications 

What Cortland employees say

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